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iDRAC 8 - RAC0225 sending email failed
Hello. I've read multiple posts regarding this issue and read this setup guide multiple times - https://www.dell.com/support/kbdoc/en-ai/000131098/dell-idrac-configuring-email-notifications-for-system-alerts-on-idrac7-8-and-idrac9#iDRAC87
All the setting are correct, however it still fails to send an email.
Using the same exact settings I am using on idrac 8, they work on all the idrac 9 servers.
I'm at my wits end on why it doesn't work for my idrac 8 clients. On one specific client, yes, I am using the latest firmware on it, version 2.86.86.86. On the others, I haven't bothered updating because they also fail.
I wish there was some log we can see. Also, no idrac.RemoteHosts.ConnectionEncryption does not exist on idrac 8. That is only on idrac 9.
I've done a reset idrac on 2 of them and still fails. Any other magical ideas I can try?
DELL-Young E
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June 26th, 2024 04:19
Hello,
12/13G doesn't have complete secure SMTP support, so it will have issues with the latest email servers, for example cloud based Office 365 is not supported.
Have you considered using OME? You can manage servers on OME and it Will send notifications too.
https://dell.to/3VFGcnp
DELL-Young E
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May 9th, 2024 04:22
Hello, thanks for choosing Dell and welcome to our community.
What idrac firmware version are you on?
Respectfully,
BDC-Integris
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May 23rd, 2024 18:53
DELL-Charles R
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May 23rd, 2024 20:43
Hello,
Do you see any other entries about the issue in the System Event Log (SEL) in the DRAC?
Could you confirm:
1. A valid SMTP server address is configured in the iDRAC.
2. The remote email server is configured properly to send and receive emails.
Are you using a gmail or Office365 account?
Take a look at How to Configure E-mail Alerts and SNMP Traps on iDRAC
Need to set DNS static name because by default it is blank in the mail server with that traffic resulting in the RAC0225 error.
https://dell.to/3wYFb1k
Article Number: 000188048
How to configure Email alerts and SNMP trap forwarding in the IDRAC console.
https://dell.to/3wUluYw
Several people posted their resolution in this thread, maybe one could help you if you like to review:
RAC0225: Sending the test mail failed - iDRAC8
https://dell.to/3QXv57H
BDC-Integris
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June 6th, 2024 17:12
As I stated in my original post, all the settings work on idrac 9 but do not work on idrac 8. The only difference is the idrac version.
DELL-Charles R
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June 6th, 2024 20:45
Hello,
Can you check you have on the iDRAC Settings -> Network -> Common Settings both DNS iDRAC Name and Static DNS Domain assigned?
BDC-Integris
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June 19th, 2024 18:55
Yes, they are both filled out per the instructions I followed in my original post from your site.
DELL-Charles R
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June 19th, 2024 20:46
Hello,
Can you let us know the mail server you are using?
BDC-Integris
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June 25th, 2024 22:55
I am using a private mail server hosted by my company, that is running Postfix on Ubuntu.
Here is an output of doing a ehlo command and i removed the DNS name of the relay
220 ESMTP Postfix (Ubuntu)
ehlo mail.example.com
250-
250-PIPELINING
250-SIZE 10240000
250-VRFY
250-ETRN
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-DSN
250 CHUNKING
BDC-Integris
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June 26th, 2024 16:44
Thank you for confirming my suspicion. I don't believe OME will work for me as I am at an MSP and I am trying to configure the alerts for my client servers.