11 Posts
0
3338
SupportAssist Update Won't Allow Updates Saying "Remote Desktop Connection" is in Use.
In attempting to do an update using version 3.10.3.3 on a Windows 11 machine, SupportAssist states that I have two updates to do, but won't let me install them because of this error message:
"You can't install updates using a Remote Desktop Connection"
I am not remoted it, nor am I running this from a Virtual on the machine.
CheetahChrome
11 Posts
1
October 21st, 2021 11:00
Follow-up told me to install/reinstall
1) Install Dell SupportAssist OS Recovery Plugin : http://del.ly/6601JuHsD
2) Uninstall SupportAssist
3) Reinstall SupportAssist http://del.ly/6602JuHsE
Upon doing that I got the update page and was allowed to update.
DELL-Cares
Moderator
Moderator
•
25.7K Posts
0
October 21st, 2021 00:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
CheetahChrome
11 Posts
0
October 21st, 2021 08:00
After replying to the DM, the response was
"There seems to be some conflict. We suggest you to install both the drivers manually..."
I am not concerned with the updates but SupportAssist working on my system.