SupportAssist, "Hardware scan fails", "We ran into a problem"

SA (SupportAssist) for Home PCs 4.0 - Hardware Scan fails

SA Engineering Team is aware of this issue and it should be fixed with the next release. If you cannot wait for the next SA release, contact our GHN agents by clicking the blue Get Help Now on bottom right. Provide to them the Dell PC private Service Tag number and specific issue, "Hardware Scan fails in SA (SupportAssist) for Home PCs version 4.0".

SA (SupportAssist) for Home PCs 4.0.3 - Update software scan fails to start with error. "We ran into a problem."

This happens when you have both SA 4.03 and DCU (Dell Command Update) 5.3.0 or DCU Windows Universal Application 5.3.0 installed. SA Engineering Team is aware of the issue and it should be fixed with the next release.

The easiest workaround for now is to uninstall SA and await the new version.