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September 19th, 2023 10:06

SupportAssist fails - I cannot remove SupportAssistAgent from Apps

Hi, 

As described in the title I downloaded the latest Dell SupportAssist but the first run failed. 
I followed all the instructions from other threads and I removed all the temp files and any other Dell App apart from Dell SupportAssistAgent 2.0.3.10 which I'm not able to remove. The Error says that I'm trying to use a network resource that is unavailable (C:\WINDOWS\TEMP\SupportAssistAgent\LauncherAutoUpdate\) and it is looking for SupportAssisx64-2.0.3.10.msi . 

 The bottom of the msi.log file of SupportAssistLauncher.exe is 

Property(S): REBOOT = ReallySuppress
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {1E2E77E9-A89D-4178-8404-3EDFD0100576}
Property(S): ISTerminateProcesses = Dell.TechHub.Instrumentation.UserSessionAgent.exe;Dell.TechHub.Diagnostics.SubAgent.exe;Dell.TechHub.DataManager.SubAgent.exe;Dell.TechHub.Instrumentation.SubAgent.exe
Property(S): USERNAME = Windows User
MSI (s) (88:3C) [11:41:05:829]: Windows Installer installed the product. Product Name: Dell SupportAssist. Product Version: 3.14.0.91. Product Language: 1033. Manufacturer: Dell Inc.. Installation success or error status: 1603.

MSI (s) (88:3C) [11:41:05:840]: Deferring clean up of packages/files, if any exist
MSI (s) (88:3C) [11:41:05:840]: MainEngineThread is returning 1603
MSI (s) (88:A4) [11:41:05:840]: No System Restore sequence number for this installation.
=== Logging stopped: 19/09/2023  11:41:05 ===
MSI (s) (88:A4) [11:41:05:843]: User policy value 'DisableRollback' is 0
MSI (s) (88:A4) [11:41:05:843]: Machine policy value 'DisableRollback' is 0
MSI (s) (88:A4) [11:41:05:843]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (88:A4) [11:41:05:843]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (88:A4) [11:41:05:843]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (88:A4) [11:41:05:844]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (88:A4) [11:41:05:844]: Destroying RemoteAPI object.
MSI (s) (88:E8) [11:41:05:844]: Custom Action Manager thread ending.
MSI (c) (28:B8) [11:41:05:846]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (28:B8) [11:41:05:846]: MainEngineThread is returning 1603
=== Verbose logging stopped: 19/09/2023  11:41:05 ===



What else can I try?
Thanks

September 27th, 2023 08:00

Any support here? I'm still experiencing this

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