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Support assist Run as Admin
Having the same issue as reported in several other threads such as: https://www.dell.com/community/SupportAssist-for-PCs/SupportAssist-run-as-admin/m-p/7187490 We as well try to follow best practice and don't allow regular users admin permissions. This causes a problem with Support Assist because trying to run as a regular user errors out and won't install or update new drivers etc. if available.
The solution in the linked thread (set the support assist service to run/log on as an admin user) appears to work to an extent. It will run and update drivers, etc. EXCEPT for support assist itself. If there is an update for support assist, it alerts you and if you click "yes" to run the update, support assist just closes out and nothing else happens.
1) is there a better or more proper way to set support assist to install drivers and other updates without changing the service logon user?
2) if changing the service logon user is still the best solution, is there another service that needs the same change to allow the support assist update process to run when prompted?
jalopeno
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March 16th, 2023 10:00
Still cannot find the service to run as admin that would allow SAC updater to run. The only option I've been able to get to work is to manually go the the website and download Support Assist for home and run the installer. Otherwise, if I get notified SAC has an update, clicking "YES" just closes the application and nothing happens.
jalopeno
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September 8th, 2023 18:56
I was so happy to come across this thread! Finally, someone having the e
So frustrating as usual with Dell and Windows....Crickets...I still cannot get SA to run for our users without remote control and running as admin. Trying to run as a log-on user that is an admin doesn't seem to work anymore either. It just sits at the loading screen and complains "this is taking longer than usual".
ecoai
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November 28th, 2023 11:11
same problem, dell please solve the problem
reese75
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December 31st, 2023 18:32
I'm having the same problem. It appears Dell ignores this forum????
jalopeno
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March 15th, 2024 20:00
I was able to get it to work some of the time by changing the service run as user to a domain administrator. It’s finicky tho and sometimes SA will open and just sit there but sometimes it will open and I can check for updates and install them if there are any.
just go to services, right click Dell Support assist Agent, and under properties > run as choose a user. Enter full domain username (e.g example\domainBoss) and password then restart the service. Try to open SA and see if it works.