11 Posts
0
904
Dell SupportAsssit
Hi, I encountered a major problem with Dell Support Assist couple of days ago. It told me to update as there was an update and when I did it kept saying: We are unable to validate a file for installation. This may be due to lost of internet connection. Check your connection and try again. So I uninstalled the program completely and now when I Try to download it from dell Support Assist download link it says the same thing. Please help shall be very grateful, thanks.
Laptop XPS 15 9570 all software is up to date.
P.S. Every time there is an update I have to uninstall and reinstall Dell Support Assist, never has it worked properly.
. TOS76>
DELL-Jesse L
Moderator
Moderator
•
16.9K Posts
0
June 21st, 2022 04:00
SBhugaloo,
I see the issue resolved itself. Hopefully, the future updates will resolve the issues that you faced.
DELL-Cares
Moderator
Moderator
•
25.4K Posts
0
June 5th, 2022 20:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
SBhugaloo
11 Posts
1
June 5th, 2022 23:00
Update:- Also have done twice the system restore still no luck. I am definitely not restoring my computer to factory settings No No No! Dell needs to fix this. Who knows why it keeps happening?!!??
SBhugaloo
11 Posts
0
June 9th, 2022 17:00
Hi, the issue got resolved it self. But to be honest this is just annoying every time there is an update one has to uninstall Dell SA then reinstall just bonkers! For now issue is sorted lets see how it goes on the next update.
elnof
1 Message
1
June 10th, 2022 06:00
Same thing happened to me.
I got a notification that there's an update and wouldn't budge until I accepted the update (I always dread Support Assist updates!) and it failed to update.
I tried cleaning files, cache, and uninstalling-rebooting-reinstalling, to no avail. removing registry keys, removing temp folders, appdata, and what not...still!!
This is such a miserable piece of software that's been bugging my system for at least 8 months.