Unsolved
17 Posts
0
351
Dell SupportAssist
Dunno if this is due to my plan expired now but all the tasks are greyed out same where my name is
If it’s not due to it being expired how do I fix it
Unsolved
17 Posts
0
351
Dunno if this is due to my plan expired now but all the tasks are greyed out same where my name is
If it’s not due to it being expired how do I fix it
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lmacri
3 Apprentice
3 Apprentice
•
1.2K Posts
0
November 27th, 2022 13:00
Hi -Batman- :
After your service plan expires most of the features of SupportAssist should continue to function normally. You will not be able to start a support request from the Support tab, and if you had a Premium Plus Support service plan that included Dell's proprietary malware scanner then the "Remove Viruses & Malware" panel would be disabled on the Home tab (see image below), but everything else in SupportAssist should still work correctly. My Basic one-year service plan expired in October 2020 and here's what the Home tab of my SupportAssist v3.12.3.5 currently looks like on my Inspiron 5584 **.
** Note that I do not allow SupportAssist to run automatic background scan and only run the occasional manual "Get Drivers & Downloads" and "Scan Hardware" scans with this app. I find SupportAssist is too buggy and uses too many system resources (see the final comments in my 25-Oct-2022 post <here>) so SupportAssist is usually disabled on my Inspiron 5584.
It's possible a clean reinstall of SupportAssist will solve your problem, but before we suggest the best way to proceed please let us know your Dell computer model, Windows operating system [if Win 10 or Win 11 please include the edition (e.g., Home, Pro, etc.), version, and OS build number shown at Settings | System | About | Windows Specifications] and your BIOS version [enter msinfo32 in a Run dialog box (Windows + R keys) to open your System Information panel and look for the field named "BIOS Date/Version"].
If you go to Control Panel | Programs | Programs and Features what version of Dell SupportAssist is listed there, and what version(s) of Microsoft .NET (Core) Runtime are currently installed on your system? From my Inspiron 5584:
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64-bit Win 10 Pro v21H2 build 19044.2251 * Firefox v107.0.0 * Microsoft Defender v4.18.2210.6-1.1.19800.4 * Malwarebytes Premium v4.5.18.226-1.0.1823 * Macrium Reflect Free v8.0.7175 * Dell SupportAssist v3.12.3.5 * Dell Update for Windows Universal v4.7.0 * Inspiron 5583/5584 BIOS v1.21.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620