Unsolved
1 Rookie
•
16 Posts
0
924
1603 error
I keep getting the meaningless 1603 error when installing the DELL SupportAssist.
What exactly is the problem?
Dan
Unsolved
1 Rookie
•
16 Posts
0
924
I keep getting the meaningless 1603 error when installing the DELL SupportAssist.
What exactly is the problem?
Dan
Top
lmacri
3 Apprentice
3 Apprentice
•
1.2K Posts
0
April 22nd, 2024 14:30
Hi bromberg:
There's no useful information in the Dell support article Error Code Received During Installation of SupportAssist Version 4.0 or Above - it only states that error code 1603 means that "A fatal error occurred during installation" and to "Restart your computer and try to install again". I see from your 05-May-2023 post in BJEvS' Installation of SupportAssist that you've also seen this error code 1603 when trying to install earlier versions of SupportAssist.
What is your Dell computer model, Windows operating system [if Win 10 or Win 11, include the version and OS build number shown at Settings | System | About | Windows Specifications, or open a Run dialog box (Windows key + R) and enter winver] and current BIOS version. To find your BIOS version open a Run dialog box (Windows key + R), enter msinfo32 to open your System Information, and look for the field named "BIOS Date/Version".
If you go to Control Panel | Programs | Programs and Features is there a SupportAssist or Dell Update utility currently installed on your computer, and if so what is the full program name and version (e.g., Dell | Command Update for Windows Universal v5.2.0)?
Note that I uninstalled all SupportAssist-related software from my Inspiron 5584 about a year ago (I found these programs were too buggy and consumed too many system resources) and I currently use the Dell Update for Windows Universal v5.x utility recommended on my Inspiron 5584 support page to check for available updates for my drivers and Dell software. If I need to perform a Dell hardware diagnostic I run the F12 ePSA (enhanced Pre-boot System Assessment) from my BIOS. Here are the only two *** installed programs I see now if I go to Control Panel | Programs | Programs and Features and search for "Dell":
*** Note that the Fusion Service is required for the My Dell v2.2.6.0 UWP (Universal Windows Platform / Microsoft Store) app that is listed at Settings | Apps | Apps and Features.
---------
Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.1 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v5.1.3.110-1.0.1219 * Macrium Reflect Free v8.0.7783 * Dell Inspiron 5583/5584 BIOS v1.22.1 * Dell Update for Windows Universal v5.2.0 * My Dell v2.2.6.0
(edited)