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October 17th, 2016 18:00

Installing ES1_archivesetup failed

I have installed the DataBase, Console and Master components. When I install the Archive component the installation process failed and the error information is "Attempt to connect to ExAsCommon failed". Does anybody know the reason?

2 Posts

October 18th, 2016 04:00

I recently had the same issue with new installation of DM and did the following below.

  • Uninstalled the DM software on all the servers and rebooted the machines
  • Deleted the DM database on SQL
  • Reinstalled the DM database
  • Assigned the permission to the database in SQL for the SourceOne Admin, SourceOne Security and Installation account
  • Reinstalled the software on the servers and rebooted the machines

Not sure if this will help but i tried numerous things before going this route without any luck. Note however this was a new installation 

1 Message

October 19th, 2016 03:00

Have you installed all the prerequisites, especially the Outlook client with the profile ?

I can´t reproduce the error on a fresh installation.

114 Posts

October 19th, 2016 04:00

1. Reboot your server.


2. Check if the ExAsCommon XML in your database contains the filled in information.

Can you give a more detailed error description?

52 Posts

October 19th, 2016 05:00

Thanks a lot. It worked as what you said. And now when I installed the WorkerSetup component, error occurred again. The error information was "Failed to query the SystemConfig table to get the ExDpKey". Someone already asked the question in the community, but i have done following the methods as other one said. Did you know the reason? Thanks.

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