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Event Source: EmailXtender Failed to Submit Message
Hi Forum & Support Members
New to this product - trying to keep it alive however Error - that I do not know what it means..
The E:\ drive disks mentioned below are healthy, permissions are the same for all other folders.. Keep in mind that all folders added / modified after 24th March give this error..
Event Type: Error
Event Source: EmailXtender
Event Category: Smtp
Event ID: 0
Date: 30/03/2016
Time: 12:11:21 PM
User: N/A
Computer: XXXXXXXXXXXSKNXPLNA01EX
Description:
Failed to Submit Message
1.0
5886F1DCC63C403D060046F6
38662
E:\Program Files\OTG\EmailXtender\\EmailVault\DropDir\M20160204000143041.MAILBOX\5886F1DCC63C403D060046F6.onm
2016-03-17T06:19:34.000
RKatwal
600 Posts
0
April 18th, 2016 18:00
Greetings,
You are using EmailXtender which has been out of support for quite some time. You may want to reach out to your account team in EMC or an EMC partner to have SourceOne installed along with In Place Migration (to migrate data to SourceOne and retire EX). Migration is very straight forward once EX is prepared for migration.
In regards to error you are seeing, there can be different reasons for it. I would start by checking if there is an issue with SQL connectivity. Basically EX is able to pull data from Notes servers but not able to add to archive. These are ODBC DSN connectors on EX server (Expecially ExArchive), you want to make sure that it could connect without issue to EmailXtender DB. If that works then we need to look at other things e.g. MSMQ.
Although EX is out of support but if you engage in In-Place migration project, support could try to help.
Best regards,
Rajan
BenCs
114 Posts
0
April 21st, 2016 00:00
HI djdowney,
EmailXtender is out of support, you'll need to upgrade to EMC SourceOne. Contact us at info@panoptic.biz to help you further.