XtremIO, ESRS, Policy Manager

Hello all,

I have XtremIO set up in ESRS but there are issues.

I have a good status in Service Link, Package deployment is successful.

However when I or anyone else tries to remote in via CLIviaSSH or XtremIOGUI we get "Customer Denied Access".

One thing I noticed in Service Link is that under the Data section where one would normally see the remote tools listed with a status set to 1 (online). None appear.

So that is my first question, how do I re mediate that?

Secondly, my policy manager is v5.3.0.0 is that compatible with XtremIO? I've already confirmed my gateways are at 2.26.x which is compatible.

Thanks for your time