Unsolved
1 Rookie
•
2 Posts
0
40
Web Gui will not load
This install is running in Hyper-V. I've configured static ip, subnet, dns, hostname, default gateway. I have configured a bridge connection in virtual switch manager. I can ping the virtual ip and via nmap I can ping port 5700 but of course its filtered. Thoughts?
DELL-Charles R
Moderator
Moderator
•
3.6K Posts
0
June 24th, 2024 20:42
Hello,
Give these steps a try if you haven't already:
Clear your browser cache: Clear your browser cache and cookies, then try to access the Secure Connect Gateway GUI again. Sometimes cached data can cause issues with web pages loading properly.
Try a different browser: Some browsers may not be fully compatible with the Secure Connect Gateway GUI. Try using a different browser to see if that resolves the issue.
Check for firewall or antivirus issues: Ensure that your firewall or antivirus software is not blocking access to the Secure Connect Gateway GUI. You may need to check your software settings or temporarily disable your firewall or antivirus to test.
Restart the Secure Connect Gateway: Try restarting the Secure Connect Gateway to see if that resolves the issue. You can do this by logging in to the gateway's console and selecting the option to restart.
xl_coffee
1 Rookie
1 Rookie
•
7 Posts
0
June 24th, 2024 20:44
What version of SCG? If it were me and the fw rules are in place and dns tests good, I would try delete and redeploy.
gwiz2121
1 Rookie
1 Rookie
•
2 Posts
0
June 24th, 2024 21:46
Version is latest 5.24. I have not configured any firewall rules. This is internal only. I cannot even get WebGui to load on Host. I have redeployed 3 times. For info, I noticed I can never get the IP address to appear in status window at bottom of Hyper V manager. Connection shows OK, but IP never appears.
DELL-Charles R
Moderator
Moderator
•
3.6K Posts
0
June 25th, 2024 20:48
Hello,
A few things to check over and a troubleshooting guide below:
I also linked some SCG video guides at the bottom.
Did you log in with your Business account to download SCG and Generate access key
Page 14
https://dell.to/4evPsmG
Can you verify you followed the Hyper-V deployment guides
Make sure you meet the network requirements
Secure Connect Gateway 5.x — Virtual Edition
Deployment Guide
*Network requirements page 19-21
*Deploy Secure Connect Gateway using Microsoft Hyper-V Manager page 22
https://dell.to/4evPsmG
Secure Connect Gateway — Virtual Edition
Troubleshooting Guide
*Unable to access the Secure Connect Gateway user interface page 12
https://dell.to/4beDlYx
Secure Connect Gateway video guides :
https://dell.to/4cgfwkk