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Error updating 5.20 to 5.22
I've tried installing this update multiple times and it always fails with an error. Rebooting doesn't help. Here's the most recent entries of the update log:
docker exec -it esrsde-app bash -c 'tail -f /var/log/esrs/esrsupdate.log'
2024-03-13 16:53:51,701 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-6, , ] Posting request:
2024-03-13 16:53:51,701 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-6, , ] Reg Auth Header for pre-reg calls: null
2024-03-13 16:53:51,701 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-6, , ] X-Forwarded-For: 172.18.0.4
2024-03-13 16:53:51,702 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-6, , ] X-Forwarded-Host: esrsde-app:9443
2024-03-13 16:53:51,702 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-6, , ] esrs/v1/update/releasedetails
2024-03-13 16:53:51,702 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-6, , ] RequestMethod: GET
2024-03-13 16:53:51,745 INFO com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-6, , ] SCG Toggle URL : http://localhost:6505/gateway/repo/status
2024-03-13 16:53:52,379 INFO com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-6, , ] Response code from getToggleKey :500
2024-03-13 16:53:52,380 ERROR com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-6, , ] Failed to get toggelKey: 500
2024-03-13 16:53:52,380 ERROR com.emc.esrs.rest.esrsupdate.service.LatestVersionMonitor [http-nio-6524-exec-6, , ] getToggleKey error:80
DELL-Charles R
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March 15th, 2024 17:50
Hello,
This should be what you are looking for:
Secure Connect Gateway 5.x — Virtual Edition Deployment Guide
Publish date: 26 FEB 2024
https://dell.to/3wWNmuW
DELL-Young E
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March 14th, 2024 07:07
Hello thanks for choosing Dell and welcome to our community!
docker exec -it esrsde-app bash -c 'tail -f /var/log/esrs/esrsupdate.log'
This part here tells me the question would be better answered by Docker. Sorry I can't be of much help this time.
Respectfully,
HikingTrailsForFun
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March 14th, 2024 16:07
Let's start with the basics. Can you connect to support from your gateway?
Run this command from the gateway CLI:
curl -vLkx <proxy-server:port> https://esrs3-core.dell.com 2>&1|grep CONNECT
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BW IT
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March 14th, 2024 16:38
@HikingTrailsForFun Thanks. I'm not using a proxy server. There seems to be a problem with TLS when I try connecting and there is no 'CONNECT' string in curl's output - here's the full output:
HikingTrailsForFun
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March 14th, 2024 20:57
@BW IT Good. What we wanted to confirm is connectivity to DELL. That's done.
If you "cd" into the directory below, do you have a recent upgrade log file? What do the most recent contents say?
cd /var/lib/docker/volumes/esrslog/_data/var/log
Then look for upgrade log files with this command:
ls -ltr upgrade-SCG*
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BW IT
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March 14th, 2024 21:52
@HikingTrailsForFun No 'upgrade' logs but a few 'update' logs:
BW IT
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March 14th, 2024 21:59
Here are the most recent entries from esrsupdate.log:
I don't see any error messages in sae_update.log; here is the end of it:
DELL-Young E
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March 15th, 2024 09:38
Hello, at this point this one looks like it needs a proper engagement if you already got that far and instead of fresh redeploy you want it fixed, please raise an official ticket from https://dell.to/3TiKZKj
Respectfully,
BW IT
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March 15th, 2024 17:33
@DELL-Young E Ok, I downloaded the 5.22 image. Where can I find an installation guide for redeployment? Thanks.