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February 10th, 2019 10:00

PC-Doctor Communications Manager 100% disk usage

I have an Inspiron 15R laptop that I've had for a few years now and just recently I've noticed that I have a problem with 100% disk usage when I boot up the computer.  This high-usage goes on for 10-15 minutes every time I boot up.  In looking at the Task Manager details, I see that PC-Doctor Communications Manager is the main culprit along with the Dell Data Vault Data Collector Service.  I noticed that PC-Doctor was last updated in Jan. 2019 and it seems like this problem may have started around that time.  I'm thinking of uninstalling the PC-Doctor app, but I'm not sure of the consequences of doing so.  This app does not appear in my Control Panel list of apps installed, so I'm not even sure how to uninstall it.  I saw an 'uninstall' app in the PC-Doctor folder, but again, I'm not sure if that's the proper way to uninstall it.  Any suggestions for either fixing this problem or removing the PC-Doctor app?  Thanks

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February 11th, 2019 09:00

Thank you for your message. You can disable PC doctor from the startup tab in the task manager.

 

Open control panel & check if you have any option that says Dell Support Assist remediation services & uninstall the same also disable the services.

 

There is no harm in uninstalling the application. You can uninstall it if you do not intend to use the application.

 

 

1 Message

June 7th, 2019 16:00

did it work? I have same problem... thanks ! and I will uninstall that app. thanks for your support!

June 12th, 2019 13:00

I did uninstall  Dell Support Assist remediation services but PC Doctor Communications Manager keeps coming back on. And it does not appear in the Services listing.

1 Message

September 30th, 2019 06:00

I am very upset about this PC Dr thing that is now on my brand new DELL. I don't know how it got here, but it is even accessing my webcam. For WHAT? Please tell me how to get rid of this thing!! Is DELL spying on its users now? I await your reply. I don't want it on my computer

1 Message

March 26th, 2020 04:00

Same problem here. Still finding the solution.

December 22nd, 2020 15:00

I seem to have eliminated it, it is part of the dell support assist program, id suggest in task manager on the program name, right click it and select open file location and youll see the nasty program file its like 158KB (i forgot the name but i remember the file size, already deleted it), however id suggest to completely uninstall the dell support assist program, because if there is such a poorly programed part of the program, there is likely more, whoever did the programming on that really made a mess of it for the program. there is actually 2 similarly named files when you open the file location in windows explorer, I'd delete both personally.

The file location is found under: C:/ProgramFiles(x86)/Dell/SupportAssist/

(I did not copy path so dont copy and paste but just navigate to the folder if necessary.)

1 Message

January 11th, 2021 08:00

Seems it worked for me. 

Type "services" in the search bar at the bottom left of the desktop. 

Open "services" app. 

Find the line with "Dell Support Assist Remediation", click on it to make it selected. 

Press the stop button at the top, it stops the service. 

Double click on "Dell Support Assist Remediation", it opens a dialog box. 

Set "startup type" to disabled. Save. 

For me it did the job. 

 

1 Message

May 18th, 2021 17:00

Ticks me off. Had the same problem. My computer was slowed to a crawl. Checked the Task manager and there it was. Somehow, someway, this program magically installed itself on my computer within the past week and I sure as heck didn't install it. I love Dell, but come on, this constant updating is just annoying and now with this assist thing, it's just ridiculous. Assist what? at slowing me down so I don't work so hard since my computer can't keep up. Spend $5K on a computer for this?? 

Need to have simple options to turn this auto update junk off. Windows is just as bad. Choosing to restart my computer when I have important files open. It doesn't properly close them and I lose information and sometimes the entire file gets corrupted because it wasn't shut down properly. These forced updates without my permission are just ridiculous. We don't need to blanking update every other friggen day!!!! Enough already. I still have my Windows 7 computer that operates better than some of my new ones because Windows and Dell LEAVE IT ALONE!!

PS: LOL, Won't let me post because I used a "bad word"! The "H E L L O" word without the O! LOL

2 Posts

January 12th, 2022 10:00

I think you have downloaded it from the Dell website.

When you download drivers from the Dell website, there you first download dell support assist that checks the status of your already installed drivers.

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