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"Media Suite 12" Disc That Came With Dell External DW316 Not Installing
The first thing I did after I got my DW316 from Best Buy was try to install the "CyberLink Media Suite 12" that came with the external disc drive. Upon trying to run "Setup.exe" I am told that an admin has blocked the program from running. I AM THE ADMIN!
Any help would be greatly appreciated!
lmacri
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June 16th, 2024 00:59
Hi Jaxwelder :
What is your computer make / model and Windows OS?
You might have better luck posting your question in the Storage, Drives & Media board of this Dell community if the information I've posted below isn't helpful.
Also see Artie John's 03-May-2024 topic DW316 in the Windows General board about a similar problem they are having installing Media Suite 12. You might want to post in that topic and ask Artie if they found a solution.
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According to the DW316 page on the Dell store at https://www.dell.com/en-us/shop/dell-usb-slim-dvd-rw-drive-dw316/apd/429-aauq/storage-drives-media the external DW316 optical drive has a USB 2.0 connection and is "pre-loaded" with Media Suite 10 (released in 2012) so it must be an older model. According to the system requirements at https://www.cyberlink.com/support-center/faq/content?id=14842 Media Suite 10 is only compatible with Win 7 and older OSs.
CyberLink's Media Suite 12 was released in 2014 and according to the system requirements at https://www.cyberlink.com/support-center/faq/content?id=17569 this version is compatible with Win 8.x and older OSs. Depending on your OS, that might be why you're seeing an installation error. If you haven't already done so, right-click the Setup.exe executable and choose "Run as Administrator" to see if that allows the installation to run to completion.
The current CyberLink Media Suite 16 is compatible with Win 7 to Win 10 and costs anywhere from $129.95 USD (Ultra edition) to $149.95 USD (Ultimate edition) so it's possible the installation disk for CyberLink Media Suite 12 that was bundled with your external DW316 optical drive is a trial version that locks most of the features after 30 days unless you upgrade and purchase a paid subscription. That's just a guess on my part, though.
Dell currently offers a UWP (Universal Windows Platform / Microsoft Store) app called CyberLink Media Suite Essentials at https://apps.microsoft.com/store/detail/media-suite-essentials-for-dell/9NN8BSS5N72F that can be installed on Dell-branded computers with Win 10 or higher. Unfortunately, the Dell support article How to Download and Install CyberLink Media Suite Essentials notes "CyberLink Media Suite Essentials is not available for external DVD or Blu-ray players" and "Dell computers without an internal DVD player or Blu-ray player will redirect to a paid version of the software".
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4529 * Firefox v127.0.0 * Microsoft Defender v4.18.24050.7-1.1.24050.5 * Malwarebytes Premium v5.1.5.116-1.0.1252 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.3.0 * My Dell v2.2.6.0
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