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G15 5520, Windows 11, cannot install DPM?
I want to save my battery life by using DPM (Dell Power Manager). But when I want to download it from Dell drivers, when it detects my G15 5520 it states, "the software not compatible with my device."?
lmacri
3 Apprentice
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July 2nd, 2023 04:00
Hi 7assanx7:
If you have the latest My Dell v2.2.4.0 app (available on the Microsoft Store) then you don't need the standalone Dell Power Manager v3.x - your power management is now integrated with the My Dell app. See my 25-May-2023 post in Hoang99's Inspiron 13 5310, DPMS was deleted services when I turn on for more information.
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64-bit Win 10 Pro v22H2 build 19045.3086 * Firefox v114.0.2 * Microsoft Defender v4.18.23050.5-1.1.23050.3 * Malwarebytes Premium v4.5.32.271-1.0.2051 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.9.0 * My Dell v2.2.4.0 * Dell Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
7assanx7
2 Posts
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July 2nd, 2023 06:00
i can't find my dell on microsoft store, it is work in specific country or devices ?
lmacri
3 Apprentice
3 Apprentice
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1.2K Posts
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July 2nd, 2023 09:00
Hi 7assanx7:
I've never owned a G Series computer, but the support page at https://www.dell.com/support/home/en-ca/product-support/product/g-series-15-5520-laptop/drivers for your G15 5520 / Win 11 computer does not offer the Dell Power Manager Service for download, and the release notes <here> for the current Dell Power Manager Service v3.14.0 (Dell-Power-Manager-Service_8678V_WIN64_3.14.0_A00_01.EXE, released 03-Apr-2023) does not list your G15 5520 as a compatible model.
However, your G15 5520 support page offers an installer for the Alienware Command Center Application (AWCC), and the Alienware Command Center User Guide has instructions on how to use this software to create power profiles to manage your battery power. Is this AWCC software already installed on your computer, and if not is the AWCC installer offered on the G15 5520 support page still offered for your computer if you click the "This Device" tab as shown below and enter your unique Service Tag?
When I click the download link (https://apps.microsoft.com/store/detail/my-dell/9PN7T3JFPRZ6) as instructed in the support article How to Download and Install the My Dell Application the Details section for the My Dell app on the Microsoft Store download page says "Available in 27 languages" as shown below.. What language do you want to use?
I'm not certain your G15 5520 is compatible with the latest version of the My Dell app. The support article Introducing the New MyDell says "The latest MyDell application requires the latest hardware and drivers to support new features, so most older Dell computers will continue to use the legacy My Dell application found in the Microsoft Windows Store" and that "the legacy My Dell is preloaded on older Inspiron, Vostro, XPS, and G Series PCs."
Is it possible the My Dell app is already installed on your computer? My Inspiron 5584 / Win 10 Pro laptop was purchased in 2019 and a My Dell v1.x app was pre-installed at the factory. Go to Settings | Apps | Apps & Features and search for "dell" - if it shows that My Dell is already installed on your G15 5520 you should be able to launch the app from your Start button.
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64-bit Win 10 Pro v22H2 build 19045.3086 * Firefox v114.0.2 * Microsoft Defender v4.18.23050.5-1.1.23050.3 * Malwarebytes Premium v4.5.32.271-1.0.2051 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v4.9.0 * My Dell v2.2.4.0 * Dell Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620