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After system restore no longer have MY DELL software????
G15 5525 When I first got this laptop and opened it I had My Dell Software loaded. I had to do a reformat using Support Assist and I feel it did not assist me completely. Now I am being to my laptop doesn't support My Dell but I just had a few days ago. Any help would be greatly appreciated. Cheers!
Mia02
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August 14th, 2023 07:54
Visit Dell's official website and navigate to the Support section for your G15 5525 model. Download the My Dell software from the "Drivers & Downloads" section. Install the downloaded file and restart your laptop.
lmacri
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August 15th, 2023 12:53
Hi @SteelPenguin
Has the service warranty for you Dell G15 5525 expired yet?
The support page at https://www.dell.com/support/home/en-ca/product-support/product/g-series-15-5525-laptop/drivers for your Dell G15 5525 does not have a download link for the new My Dell v3.x application, and when I enter you computer model at the download page <here> for the current My Dell v3.0.447.3 (rel. 28-Jul-2023, MyDell-Application-Full-Installer_J0G9C_WIN_3.0.447.3_A00.EXE) your Dell G15 5525 is not listed as a compatible model.
There are several users currently having problems re-installing My Dell on their computer - see moosaa's 26-May-2023 Error 2762 When Installing MyDell for one example. My 02-Aug-2023 post in nay win's XPS 9510, My Dell App Not Compatible to Install includes instructions for installing the My Dell v2.x UWP (Universal Windows Platform) app that is still available on the Microsoft Store at https://apps.microsoft.com/store/detail/my-dell/9PN7T3JFPRZ6 (note my comment in that post about the Fusion Service required to run My Dell v2.x that is listed on your Dell G15 5525 support page). This is the My Dell v2.x app I currently have on my Inspiron 5584 / Win 10 laptop but I'm not sure this UWP app will still install correctly on a Dell G15 5525 with a Windows 11 OS.
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64-bit Win 10 Pro v22H2 build 19045.3324 * Firefox v116.0.2 * Microsoft Defender v4.18.23070.1004-1.1.23070.1005 * Malwarebytes Premium v4.5.34.275-1.0.2102 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v5.0.0 * My Dell v2.2.4.0 * Fusion Service v2.2.14.0 * Dell Inspiron 5583/5584 BIOS v1.22.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
(edited)
lmacri
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September 24th, 2023 15:52
Hi @SteelPenguin :
If you are still having problems installing the "legacy" MyDell v2.x UWP (Microsoft Store) app then please see XPS_Man's 23-Sep-2023 suggestion in cannot install my dell application after reinstalling windows 11 and even the tech suppport is not helping to enter the command winget install 9PN7T3JFPRZ6 in an elevated command prompt with Administrator rights.
Dell is apparently aware that users are currently having issues installing the "legacy" MyDell v2.x app from the Microsoft Store at https://apps.microsoft.com/store/detail/my-dell/9PN7T3JFPRZ6 and are trying to fix the problem.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Firefox v117.0.1 * Microsoft Defender v4.18.23080.2006-1.1.23080.2005 * Malwarebytes Premium v4.6.3.282-1.0.2151 * Macrium Reflect Free v8.0.7279 * Dell Update for Windows Universal v5.0.0 * My Dell v2.2.6.0 * Fusion Service v2.2.14.0