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3582
Dell C2665dnf Printer Faded Black Text
Hi all,
I've had the Dell C2665dnf printer for a few years now and have no problems with it all, up until now.
All of a sudden I'm finding that black text is becoming significantly faded compared to just a week ago.
I've tried all the suggestion in the troubleshooting guide in the Dell Instruction manual but it's made no difference. These include:-
- Trying my spare Dell toner cartridge
- Clicking the Non-Dell Toner option and back again.
- Ensuring the Toner Save option is turned off.
- Ensuring the print media surface is even.
- Cleaning the inside of the printer using the supplied cleaning rod.
- Removing the cartridges and ensuring the inside of the printer is clean.
I've tried other suggestions I've found on the internet including changing the altitude setting which worked for one person but didn't work for me.
The only thing I haven't tried is to replace the drum but the printer's status screen show the condition of the drum is "good" and I don't want to pay a lot of money to replace something if it doesn't fix the issue.
As a last resort I even phoned Dell support but that proved as good as useless.
With lockdown I don't think there's anywhere I can take the printer to have it looked at properly. Does anybody else have any suggestions?
All the best,
Steve.
stevielamb
3 Posts
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March 11th, 2021 15:00
Hi,
I finally found a solution to my faded text problem.
Despite trying to receive help from Dell Support and not getting any (I never did find out if I was talking to a real person or not), I persevered one more time to resolve my issue.
For anybody in the same situation, I recommend you try all the suggestions made in the troubleshooting section of the printer's user manual first. These are listed below:-
For the record, I didn't try replacing the drum cartridge as I had no spare at hand. Had I owned a spare, this would've fixed the problem but replacing it wasn't actually necessary, particularly as my printer's status menu stated that the overall condition of the print drum was good.
I tried various other things suggested on the net. I saw something about changing the "altitude" of where your printer resides to x-number of feet above sea-level. For me, this didn't work either.
Anyway, the solution was that the black drum unit simply needed a thorough clean.
This link gives you all the info you need to clean the drum yourself:- https://smallbusiness.chron.com/clean-printer-drum-57544.html
As described in the link you need some isopropyl alcohol which can be obtained easily from places such as Amazon. Also, you require a lint cloth to wipe the rollers afterwards. Fortunately, I had a spare cloth from some spectacles I once owned.
Now my printer is producing super black prints again.
Hope this helps somebody.
Steve.
DELL-Cares
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February 26th, 2021 20:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
stevielamb
3 Posts
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March 4th, 2021 01:00
Hi
On the contrary, I did provide a response - about 4 times in fact. I assume I'm talking to a bot.
I've mentioned repeatedly that my Tag number and Service Express code does not exist on your system. I don't know why that is. Here it is again:- / .
Steve
RegMoDLives
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January 12th, 2024 02:52
I had the same problem (sudden onset of black text printing in light gray). It was immediately fixed by replacing the black drum. The original one did not indicate end of life, but replacing it corrected the issue.
minijcw230
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June 25th, 2024 21:22
Problem solved! Thanks Steve, for your suggestion, I preferred to replace the drum.
Thanks from Italy