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xorinzor

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9 Posts

973

February 5th, 2023 10:00

WD19DC Fan Failing

The fan of my WD19DC is failing, it randomly starts blowing at max power for 10-15 seconds and when I reboot my laptop it shows the warning message included.

But when I'm trying to enter the service tag to start the RMA process it keeps saying it's not recognized.

What to do next?

20230205_163951.jpg

xorinzor

1 Rookie

 • 

9 Posts

February 21st, 2023 05:00

I'm no longer receving any replies from Dell support regarding this case, can someone please have a look and reply?

heikkuri

1 Rookie

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103 Posts

February 21st, 2023 14:00

Hi,

"Your dock fan has failed..." is normal error case in WD19DC family.

  1. Just shutdown your PC.
  2. Disconnect the laptop from dock.
  3. Unplug the dock power cable from the wall socket.
  4. Wait 10 seconds
  5. Plug the power cable to back to wall socket
  6. Connect the dock to you laptop
  7. No more fan failure error for a several weeks or even moths

If still does not help reset the dock. Push and keep dock power button down about 15 seconds when you do the step 5.

If you have still problems call the Dell service with phone.

 

 

xorinzor

1 Rookie

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9 Posts

February 23rd, 2023 01:00

It's not a normal error, it's definitely a defect. As a matter of fact I already had contact with dell behind the scenes and received a new dock.

The new dock however has a different problem, and dell support is no longer responding.

Dharmpal

1 Rookie

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1 Message

July 6th, 2024 12:57

Same problem I am facing 

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