Start a Conversation

Unsolved

J

1 Rookie

 • 

1 Message

21

July 18th, 2024 13:14

Intermittent Monitor Flickering and Logitech Unifying Receiver Lag with Dell WD19TBS Dock

Device Details:

  • Docking Station: Dell WD19TBS (Firmware up to date)
  • Laptops: Dell Precision 5560 <Private data removed from public view. DELL Admin> and HP 16 Envy
  • Logitech Unifying Receiver: Firmware up to date

Issues Experienced:

  1. Monitor Flickering:
    • With Dell Precision 5560: Monitors intermittently dim when connected through the docking station.
    • With HP 16 Envy: Monitors intermittently brighten (flicker) when connected through the docking station.
  2. Logitech Unifying Receiver Lag:
    • The receiver experiences significant lag when plugged into any USB port on the docking station.
    • No lag is experienced when the receiver is plugged directly into either laptop.

Steps Taken:

  • Verified that all firmware (docking station, laptops, unifying receiver) is up to date.
  • Tested with different USB ports on the docking station.
  • Used a USB extension cable for the unifying receiver.
  • Ensured power settings are optimized for performance.
  • Updated all relevant drivers (graphics, USB, etc.) on both laptops.

Request for Assistance: I am seeking advice on resolving these intermittent flickering issues with external monitors and the lag issues with the Logitech unifying receiver when using the Dell WD19TBS docking station. Any insights or similar experiences would be greatly appreciated.

Additional Information:

  • This issue persists across two different laptops, suggesting the problem lies with the docking station.
  • Both laptops are kept up to date with the latest firmware and drivers.

Thank you for your assistance!

No Responses!
No Events found!

Top