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2 different graphics cards installed in my 3660 Workstation
I bought my 3660 a little over a year ago and spec'd it with an Nvidia RTX A4000 graphics card (Intel 12900K processor) The mother board died last fall and when the computer was returned, I saw that an AMD graphics card was also installed. I was concerned and emailed Dell a few times to ask why...no response.
Ever since the computer was returned/repaired, I have horrible problems with my HP plotter...it will not format correctly...none of the plotter drivers work correctly, but I do not know if the AMD GC is the reason.
Today will performing system scan through Support Assist, I noticed that an update for the AMD graphics card was requested. This is the update message:
AMD Radeon Pro W6300/6400/6600/6800/7500/7600/W7900 Desk Top Grpahics Driver and Application.
I've no idea why Dell would install a graphics card from a different company...
Thoughts?
Thank you,
Michael
redxps630
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June 15th, 2024 22:29
It is better you chat w Dell and ask for the repair depot phone number asking why the repair replaced the gpu of a different spec. someone from Depot might call you in 24-48 hr if case is escalated.
bradthetechnut
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June 17th, 2024 03:42
In addition to what redxps said:
One can always remove the AMD card and see if that fixes the problem.
A few weeks ago Windows Updates knocked my printer offline. I had to delete/uninstall the driver and download it, again. It's the 2nd time Windows Updates have done that. There usually isn't a correlation between a GPU and printer drivers not working that I know of.
Also odd that Dell would repair a computer and just thrown in another GPU.
(edited)
meboice58
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June 17th, 2024 11:47
@bradthetechnut
I have ProSupport and asked about the AMD graphics card...hopefully I will receive a response...