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ME4084 replacement drive not seen by system
Hello all,
I'm having an odd issue I'm hoping someone can help me with.
A drive failed in an ADAPT group on the expansion unit. The overview didn't show a bad drive in the slot - the slot on the display was empty as if there's no drive there. The system re-balanced and scrubbed, and is still FTOL although down a disk. The problem is that when I swap out the drive, the system fails to see the new drive. I've tried several drives, but the system still sees it as blank. I checked the cli 'show disks' as well - doesn't see it.
I'm pretty new to the hardware. Am I missing something obvious? The documentation seemed to assume that a new drive slotted in would be automatically recognized.
Thanks in advance,
Bill
DELL-Charles R
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June 17th, 2024 20:20
Hello,
We can start with verifying the hard drives are validated for the ME4084.
Could you Post an image of drive(s) label showing the Dell part number and I can confirm them?
If you have universal drive carrier; can you verify they are in the correct screw holes?
Do any drive lights light up when inserting the drive(s)?
Do you see any bent pins on the backplane of the drive slot?
You may look this over:
A drive may go missing from a slot because of accidental removal or bus/slot issues prevent it from being detected. The following steps describe the drive failure process that occurs when a drive goes missing from a slot
Page 28
https://dell.to/3xd2Lb4