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August 15th, 2024 09:07

RTC and BIOS reset after AC power is disconnected

OptiPlex 7060 Small Form Factor

OptiPlex 7060 Small Form Factor

Hello,

I need help with the RTC and BIOS settings. Every time when the AC power is turned off or disconnected from PC the date and time, also all settings from BIOS are reseted. When AC power is back on, the PC is automatically run and I got a message Time-of-day not set. Invalid configuration information - please run setup program.

So I have replaced Cell battery approx. 3 times and always the same issue.

Can someone please help me how to fix it?

Thank you.

9 Legend

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12.2K Posts

August 15th, 2024 12:04

When you replaced the CMOS battery did you leave a battery out of the system for at least 15 minutes before installing a brand new recently purchased battery?

August 15th, 2024 12:33

@JOcean​ No, it was just like 2 or 3 minutes.

9 Legend

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11.4K Posts

August 15th, 2024 16:12

try clear cmos settings via motherboard jumper.  then change date and time to today.  test again.  sounds like your cmos battery is not able to keep the settings in NVRAM when ac power is off.

2 Intern

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158 Posts

August 16th, 2024 01:19

It seems that the battery is not working. Check the battery slot to see if it is abnormal or if there is a button battery that is not in good contact.

6 Professor

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8K Posts

August 16th, 2024 05:08

Test the new battery.  It should be 3v and size 2032.  Hopefully not a generic battery.  I prefer Energizer.  They last 5 years.  Duracell AA batteries have leaked on me, so I don't trust their 2032 battery either.

August 16th, 2024 10:14

@bradthetechnut @niko_ke @redxps630 
I completely disconnected all extensions like MegaRaid card and Ethernet card, also all hard drives and keep only one nvme disk. Disconnected the power, also replaced a new battery (with at least 15 minutes disconnected everything). 

After all of this, I connected the battery, than power supply, set the date and time in bios. In the Windows 10 and in the app "Dell command update", I installed the newest version of BIOS, also synchronize the date and time in settings and till now everything is working correctly.

But I had no chance to insert back the extensions card and the rest of hard drives. So it is possible that some of those devices is creating this issue.

9 Legend

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11.4K Posts

August 16th, 2024 15:25

if the battery is able to keep bios settings, but one of the device is making it lose settings, sounds like one of the device is leeching power out of system when ac power cord is unplugged.  test each device individually until you id the culprit

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