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Can't boot to Windows after factory reset
OptiPlex 5055 R Small Form Factor
Hi guys, I have a problem to my Optiplex 5055 with Ryzen 5 Pro 2400g. I can't boot to windows after resetting to factory settings. I can't even enter BIOS with F2, or F12 button. The problem occur only on my NVME SSD, whenever I plug my nvme ssd, my pc stuck in Dell logo, there is no loading windows bar. But, if I connect my SATA SSD windows it working fine. I already update bios to latest version, change the mode to RAID, AHCI, or Disable, UEFI, Legacy and nothing works, it's stuck, if I unplug the nvme ssd I can open the BIOS.
This is the photo when I press F12 to select boot device, it stuck on Dell Logo with "Preparing one-time boot menu" the loading bar also not changing.
rizqabdrr
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June 27th, 2024 13:32
Alhamdulillah, I found the solution, I don't get it why with .iso from official microsoft site I can't boot through usb stick. But after found recovery image from Dell official, my NVME SSD finally can install Windows 11, but it took so long to boot. The link is here https://www.dell.com/support/kbdoc/en-us/000123667/how-to-download-and-use-the-dell-os-recovery-image-in-microsoft-windows
This image I take it from my PC, I set the BIOS to RAID with disable secure boot
redxps630
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June 24th, 2024 13:06
Try replacing CMOs battery and then clear CMOs settings by mobo jumper
rizqabdrr
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June 24th, 2024 15:33
@redxps630 It didn't work
redxps630
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June 24th, 2024 17:43
This motherboard nvme m.2 slot may have an issue recognizing a working nvme ssd, since you reported that ssd was detected by other pc. If you really want to install that ssd try use a low profile PCIex4 adapter for m.2 ssd to bypass the m.2 slot. You can still use the slot for sata ssd. Now if that still would pause bios then there is an incompatibility between this particular ssd and your bios.
(edited)
rizqabdrr
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June 26th, 2024 05:50
@redxps630 thanks for the reply and solution, I haven't try connect it on other pc, I think you saw other user problem. Yes right now I'm using ssd sata, and it is working.
The confusing thing is that previously there wasn't any problem, it's just that I reset Windows with the keep my files option, and after successfully resetting and restarting the computer, suddenly my nvme SSD made my computer stuck at the Dell logo.
bradthetechnut
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June 28th, 2024 04:24
@rizqabdrr
Yours is the 2nd thread I've seen now with the same problem and solution.