Unsolved
1 Rookie
•
3 Posts
0
21
Dell EMC OpenManage Plug-in for Nagios - Unable to get status information due to technical issues.
Hi, we're trying to get Dell EMC OpenManage Plug-in for Nagios working but we're seeing issues similar to https://support.nagios.com/forum/viewtopic.php?t=57793 and https://support.nagios.com/forum/viewtopic.php?t=66329
I've ran the script manually
python3 /usr/local/nagiosxi/html/includes/configwizards/Dell_EMC_OM_NagiosXI_monitoring_wizard/plugins/dellemc_device_check.py --host=1.1.1.1 --devicetype=iDRAC --logPath=/var/log/ --protocol=2 --http.user=user --http.password=password --http.port=443 --http.timeout=50 --http.retries=2 --componentname=System,iDRACbut am getting
Unable to get status information due to technical issues.I've tried multiple hosts and I'm able to query Redfish API manually via curl so I know the idrac / comms are ok
Nothing is logged to /var/log (--logPath)
Is there any way to get more details output other than "something didn't work"?
Thanks
DELL-Charles R
Moderator
Moderator
•
3.6K Posts
0
July 29th, 2024 13:06
Hello,
I want to confirm. You indicated the links you posted were similar to your issue.
Those links are about "None of the IP addresses are reachable." and you indicated Unable to get status information due to technical issues.
Are you getting None of the IP addresses are reachable issue?
Can you ping the hosts ok?
crw255
1 Rookie
1 Rookie
•
3 Posts
0
July 29th, 2024 14:31
@DELL-Charles R
Getting "None of the IP addresses are reachable" if we use the configuration wizard in nagios
Getting "Unable to get status information due to technical issues" if we manually run the script we believe the wizard is trying to run
Ultimately the wizard is the thing that is supposed to work so lets work on that if our investigation is just misdirection.
Yes we can ping the hosts ok, we can reach the hosts ok on 443 too (since the plugin uses either snmp, ws-man or redfish - we chose redfish)
The plugin wizard returns the error so fast (even when you input a large subnet as an option) I'm not convinced its even trying to reach the host(s)
(edited)
DELL-Charles R
Moderator
Moderator
•
3.6K Posts
0
July 29th, 2024 15:04
Hello,
What OS are you using?
See if this is the same issue you are seeing : https://dell.to/4fqBJxW
Have you confirmed you meet the prerequisites?
https://dell.to/3WlepsV
You may also review this video guide:
Installation procedure Dell EMC Open Manage plug-in for Nagios XI version 3.0
https://dell.to/4c9O1rz
crw255
1 Rookie
1 Rookie
•
3 Posts
0
August 1st, 2024 08:51
@DELL-Charles R I think you've pointed me in the direction of the issue
"I found from one of your Systems Management engineer Nagios plugin is not supported on RHEL 9 or Centos Stream 9"
cat /etc/redhat-release
Red Hat Enterprise Linux release 9.4 (Plow)
I guess we will just have to wait for Dell to hopefully add support for RHEL 9
JRichesonHV
2 Posts
0
August 19th, 2024 19:40
I wouldn't hold my breath:
ANNOUNCEMENT: Effective immediately, Dell OpenManage Plugin for Nagios-Core and Nagios-XI are End-of-Life (EOL), and no further releases are being planned.