PowerEdge R310 not recognizing network ports.

Hello.

Use the system setup utility to check whether or not the embedded NICs are enabled. To enter this utilty, press F2 during POST and go Integrated Device then to Embedded NIC 1 and NIC 2.

Embedded NIC's are enabled through the Set-up Screen. What is the next thought? Also, has QLogic NIC Drivers replaced Broadcom that are currently installed?

Can you provide the part number or the full description of the NIC to enable us look up compatibilty information. On what slot is it installed?

Here is the information on our NIC's: they are Broadcom BCM5716C NetXtreme II GigE, Both ports are on board NIC's.

Here is the description of the NIC ports within the PowerEdge Server: Broadcom BCM5716C NetXtreme II GigE. The NIC's are on-board ports.

Robert, Any further thoughts?

Try to run Broadcom drivers for Windows, firmware and drivers update for the NIC and see whether communication with the OS will be restored. Also ensure that the system BIOS and iDRAC is up to date.

Qlogic drivers did not work. It tells me that the devices are not working properly because Windows cannot load the drivers required for this device. (Code 31)

They may not be compatible. See link: www.dell.com/.../DriversDetails