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MacBook Pro 14 M1 Pro treating Dell WD19TB only as power source
Hello,
I got a Dell WD19TB in order to use it with my Gigabyte M27Q screen. I connected the screen to the dock using a thunderbolt cable and connected a mouse and keyboard to it. I am using an external power source adapter with 180W.
However, even without the screen, the dock is not recognized by the macbook. It only treats it as a power source and charges the macbook but doesn't detect the mouse and the keyboard at all.
If I go to system information, I don't see any thunderbolt port having a device connected to it.
Do I have a defective unit or am I doing something wrong? Any help is appreciated!
DELL-Chris M
Community Manager
Community Manager
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June 20th, 2024 14:33
Dell support cannot assist with this. The Dell Thunderbolt Dock WD19TB never offered any Apple macOS support. See the WD19TB Drivers & Downloads page, Operating system. It shows =
Red Hat Linux 8.0
Ubuntu 18.04 LTS
Windows 10
Windows 11