Unsolved
1 Rookie
•
1 Message
2
74
Dell Wireless ANC Headset - WL7024 - ANC mode has a loud white noise coming from left speaker
I bought two of these headsets. One of the headsets immediately had this issue when in ANC mode. I updated the firmware for both the dongle and the headset but that didn't seem to solve the issue. I exchanged one of the headsets with a new one and I haven't experienced a problem since.
Now the other headset is experiencing the same problem a few weeks in. Do I have to exchange the headset?
LIV2DRV
1 Message
0
August 16th, 2024 17:14
I have the same issue from first unboxing. It's only with ANC on, unfortunately very annoying but otherwise the headset is pretty awesome.
(edited)
Kai Kursten
1 Rookie
1 Rookie
•
1 Message
0
September 23rd, 2024 13:35
@_cdt_
I have the same issue on my WL7024, purchased in April 2024.
Do you have a solution, such as discharging the battery completely? Is it possible to reset the headset to factory settings? The instructions from Dell (press the on/off button for 10 seconds) did not work.
(edited)
CandyCaneBane
1 Rookie
1 Rookie
•
1 Message
0
September 24th, 2024 01:54
The WL7024 is dangerous.
I am now terrified of enabling ANC on my WL7024, purchased 2024-07-22 online from the Dell store.
It randomly (and now regularly) explodes sound out of the left speaker, to the degree that coworkers across the office asked what that strange noise was. It is an unbelievably loud noise and would definitely cause hearing damage. I've been caught by it twice now.
Audio recording using my phone:
https://www.mediafire.com/file/3a5puygskmrersg/Dell+WL7024+massive+interference.m4a/file
I also intermittently (but very regularly) experience the the white noise coming from the left speaker (when it's not exploding the above noise). It appeared to start quieter then slowly get louder:
https://www.mediafire.com/file/21a3ponbh7i6q7x/Dell+WL7024+ANC+static.m4a/file
Until it finally pops:
https://www.mediafire.com/file/416tr2knfnyuv9o/Dell+WL7024+ANC+static+pop.mp3/file
Then it either disappears for a bit, or starts the cycle again, getting louder. Although, twice it has popped but the static stayed loud.
Firmware 1.4.4.0
Application 1.7.6
The android app v1.0.3 also fails to connect. It just gets stuck at the "Searching for headset" screen then says "Unable to find your headset".
I have tried holding the power button for 10 seconds multiple times, from both a powered and unpowered state. The issues persist. I have also tried using the reset option via Dell Peripheral Manager.