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July 31st, 2024 21:03

U2724DE firmware update M3T103 - firmware not for this monitor

Hello :)

I have a problem with firmware upgrade. Got the latest firmware from dell U2724DE support website and tried to install it - getting this error. 

- Windows 11 ENG (Ryzen 5 7500F AM5 + Radeon 5600XT + latest windows updates) tried to run as administrator and not as administrator

- I only have (as instructed) connected: USB-C from monitor to PC (the cable that came with the monitor) + power cable + DisplayPort cable

- Tried the same process with Macbook Pro 2019 - downloaded the MacOS firmware update package - connected through Thunderbolt only - and getting the exactly same error message on MacOS.

Posting error message screenshot + my monitor info.

Am i doing something wrong? Or should i just avoid the firmware upgrade? Anybody facing the same problem?

<Private data removed from public view. DELL-Admin>

1 Rookie

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2 Posts

July 31st, 2024 21:34

Auto solved the issue!

Make sure you set your monitor DDC/CI ON

Menu -> Others -> DDC/CI ON

After that the update went smooth

(edited)

Community Manager

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54.9K Posts

August 1st, 2024 12:30

Good work! Question, per page 75 in the online User's Guide, DDC/CI should have been On out of the box? Are you saying that your monitor was out of the box Off?

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