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U2724DE firmware update M3T103 - firmware not for this monitor
Hello :)
I have a problem with firmware upgrade. Got the latest firmware from dell U2724DE support website and tried to install it - getting this error.
- Windows 11 ENG (Ryzen 5 7500F AM5 + Radeon 5600XT + latest windows updates) tried to run as administrator and not as administrator
- I only have (as instructed) connected: USB-C from monitor to PC (the cable that came with the monitor) + power cable + DisplayPort cable
- Tried the same process with Macbook Pro 2019 - downloaded the MacOS firmware update package - connected through Thunderbolt only - and getting the exactly same error message on MacOS.
Posting error message screenshot + my monitor info.
Am i doing something wrong? Or should i just avoid the firmware upgrade? Anybody facing the same problem?
<Private data removed from public view. DELL-Admin>
SimonKRK
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July 31st, 2024 21:34
Auto solved the issue!
Make sure you set your monitor DDC/CI ON
Menu -> Others -> DDC/CI ON
After that the update went smooth
(edited)
DELL-Chris M
Community Manager
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August 1st, 2024 12:30
Good work! Question, per page 75 in the online User's Guide, DDC/CI should have been On out of the box? Are you saying that your monitor was out of the box Off?
![](https://www.dell.com/community/assets/community/687062f5-603c-4f5f-ab9d-31aa7cacb376/ddc-8c1548f9-527a-436d-b15f-dbc67b31db3d-1511874390.jpg)