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S2722DZ, Webcam not working
Seeking assistance with an issue I am experiencing with the webcam on my Dell S2722DZ monitor
The problem is as follows:
- When the webcam is closed, it is detected by my computer, but shows black since the camera is still inside the monitor body.
- When I open (i.e., raise/pop up) the webcam is no longer detected by my computer.
- This issue has been present since the beginning of this year.
I have followed all the troubleshooting steps provided in your support guide, including checking connections, updating drivers, and adjusting settings, but unfortunately, none of these solutions have resolved the issue.
DELL-Chris M
Community Manager
Community Manager
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54.7K Posts
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June 24th, 2024 16:53
The only solution is to exchange the still inside purchased warranty S2722DZ through the Dell chat Technical support. They need to first verify the warranty status and ownership. Click the "Get Help Now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting. If already outside of the purchased warranty period, there is nothing that Dell can do.