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August 20th, 2024 13:39

S2716DG, black, LED power stays white with power plugged in / off with no power

Hello,

Woke up randomly to my Dell 2716DG monitor having a black screen with no back light on. It was only happening to 1 of the 3 hooked to the computer.
I have tried to trouble shoot it by following two thread: https://www.dell.com/community/en/conversations/monitors/s2716dg-black-screen-white-power-led-3/647f9df1f4ccf8a8de26fcab
&
https://www.dell.com/community/en/conversations/monitors/s2716dg-black-screen-white-power-led/647f5e79f4ccf8a8de9a0a17


But no luck so far. Here is what i have done since the issue arose:

  1. I have tried to to power cycle the monitor
    1. unplugged power cable from monitor and power outlet
    2. held down power button for more than 8 secs
    3. had all cords unplugged
  2. I have tested the other cords
    1. moved black monitor to a different position and reconnected working monitor with DP and power cable from the original black screen monitor. The working monitor still had image / the broken one is still showing no image
  3. I have moved the DP to a different option on the GPU
  4. I have unplugged all DP and did a complete shut down and only had that one plugged in after restart

Any guidance would be appreciated.

Thanks

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