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S2716DG, black, LED power stays white with power plugged in / off with no power
Hello,
Woke up randomly to my Dell 2716DG monitor having a black screen with no back light on. It was only happening to 1 of the 3 hooked to the computer.
I have tried to trouble shoot it by following two thread: https://www.dell.com/community/en/conversations/monitors/s2716dg-black-screen-white-power-led-3/647f9df1f4ccf8a8de26fcab
&
https://www.dell.com/community/en/conversations/monitors/s2716dg-black-screen-white-power-led/647f5e79f4ccf8a8de9a0a17
But no luck so far. Here is what i have done since the issue arose:
- I have tried to to power cycle the monitor
- unplugged power cable from monitor and power outlet
- held down power button for more than 8 secs
- had all cords unplugged
- I have tested the other cords
- moved black monitor to a different position and reconnected working monitor with DP and power cable from the original black screen monitor. The working monitor still had image / the broken one is still showing no image
- I have moved the DP to a different option on the GPU
- I have unplugged all DP and did a complete shut down and only had that one plugged in after restart
Any guidance would be appreciated.
Thanks