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July 19th, 2024 12:18

U3818DW, Precision 5470, slow charging, no image via USB-C

HI

I'm trying to to use my Dell U3818DW monitor with PD charging supposed to be 95W and my laptop Precision 5470 but when I plug it with the provided with the monitor Dell USB-C cable I get a message on my laptop about slow charging, and no image passing through.

Are they incompatible? I've tried different cables. No luck whatsoever.

Thanks

1 Rookie

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75 Posts

July 24th, 2024 07:15

Ensure monitor input in usb c only 

check power delivery enabled on monitor 

you may need to adjust the laptop bios to remove the low power message on initial connection. 

see if there is a monitor firmware update available and what it fixes 

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