Skip to main content
Start a Conversation

Unsolved

This post is more than 5 years old

mwilliam544

5 Posts

23904

November 30th, 2007 21:00

Colors off on new E228WFP

I just got an E228WFP 22" monitor for use with my D620 laptop. Things that are gray on the laptop appear gold-brown on the big screen -- most notably, the area in Firefox that has the menu, buttons and address bar. I've fiddled with the RGB adjustments but haven't been happy with the results. I have reset everything. I'm using a DVI cable via a dock. I'm not doing graphics or photo work, so I don't need precise color matching, but I'd like the external display to be closer to the colors of the laptop screen. What I'm getting now is disturbingly ugly, and when I open up the laptop screen I can see how different things are. We have a few other monitors like this in my office, and they don't seem to be off in color. Is there a simple way to get the colors in the right ballpark, without special calibration equipment?

DELL-Chris M

Community Manager

 • 

56.1K Posts

November 30th, 2007 22:00

mwilliam544,

Test the laptop to the monitor without the dock. Any difference?

Stephensaw

7 Posts

December 1st, 2007 01:00

Hi, I was using E228WFP as well for my desktop, for around 2 months already, and I was using Auto Adjust all the while, and the color looks great. But recently out of sudden, the color is off, even though I Reset to Factory setting and use Auto Adjust, it do shows some red or purple color to my screen, all the dark color supposed to be dark or gray, now had become more to purple color.
 
Tried to get technical support at the website, but couldn't get the service tag through. What was happening?

mwilliam544

5 Posts

December 1st, 2007 22:00

ChrisM, I just tested it off the dock using the RGB output (since the laptop doesn't have a DVI connector), and the color problems were the same. --mwilliam544

DELL-Chris M

Community Manager

 • 

56.1K Posts

December 2nd, 2007 00:00

Stephensaw,

That monitor does not have a service tag. Remove and reinstall the PC video card driver and test it.

DELL-Chris M

Community Manager

 • 

56.1K Posts

December 2nd, 2007 00:00

mwilliam544,

Can you test it on some of the other PCs in your office?

Stephensaw

7 Posts

December 2nd, 2007 01:00

Hi ChrisM,
 
I had tried to remove the driver and reinstall as you told me, and still no luck. I had tried to remove and unplug my graphic card, yet still looks purple-ish. I tried to unplug my LCD and plug in a CRT, and the color looks great as it would be at first I got my LCD.

Stephensaw

7 Posts

December 2nd, 2007 04:00

Hi ChrisM,
 
I had tried to removed the video cable and check the self test screen, it looks ok. About the power cord, its a little problem for me as the only socket I can find in my room was under bed, I had used 2 extension to reach my desk, use without surge protectors, is it had anything that might affect this? I guess I will get the technical support. Thanks for the reply.

DELL-Chris M

Community Manager

 • 

56.1K Posts

December 2nd, 2007 04:00

Stephensaw,

How do the red/green/blue/white colors look during the Self Test?

* Turn off the monitor
* Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation
* Unplug the monitor video cable from the back of the computer
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background

If still bad, get it replaced. If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange. If you only have an Order number associated with the monitor, you must call in,
1-800-624-9896. They will need the following information -
20 digit PPID number on back of monitor
Name, address, phone, email address
Order number
Issue
Troubleshooting done

mwilliam544

5 Posts

December 3rd, 2007 14:00

OK, I've tried it with two other E228WFP monitors. Both of those had a slight brownish cast to the gray areas, but mine is much browner. Interestingly, I have also found that the brown is much more apparent when viewing the monitor head-on--i.e., when an imaginary line from my eyes to the center of the monitor is perpendicular to the plane of the monitor. If I tilt the monitor downward (I normally have it tilted up), or if I view it from standing, the brown cast is less evident). Seeing it mentioned in other posts, I plugged the monitor into the wall instead of via a power strip.

Stephensaw

7 Posts

December 3rd, 2007 22:00

Hi mwilliam544,
 
I called the technical support center, they suggested me to try a new vga cable, but as I do not have extra of the cable, so they going to send me a replacement for the warranty, they have been very helpful. Maybe you can try with new vga cable.
 

mwilliam544

5 Posts

December 6th, 2007 20:00

ChrisM, do you have any new suggestions for me?

If not, I will have to ask my company to exchange this one. I've been living with this overly brown monitor for a week and haven't gotten used it it.

If the color can't be adjusted to be more normal (or more typical of other units of this model) I think it should be considered defective.

DELL-Chris M

Community Manager

 • 

56.1K Posts

December 6th, 2007 21:00

mwilliam544,

Get an exchange and see if it is better. If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange. If you only have an Order number associated with the monitor, you must call in, 1-800-624-9896. They will need the following information -
20 digit PPID number on back of monitor
Name, address, phone, email address
Order number
Issue
Troubleshooting done

Sdlucylover

10 Posts

December 11th, 2007 21:00

I had the exact same problem.  Colors that were supposed to be grayish were brown.  Firefox looks horrible.  Tried it on two other computers and same thing.  It was obviously the monitor.
 
Returned it and got a replacement.  Same exact thing.  I returned that one as well.  The colors just were not correct even with alot of tweaking. 

mwilliam544

5 Posts

December 11th, 2007 21:00

Glad to hear it's not just me. :-)

My IT guy swapped out the one I complained about above. The second one is still brown, but it is better than the first, so I am putting up with it.

Dwightd

2 Posts

October 3rd, 2008 19:00

I see it's been a while, but I have the same issue - only my "gray" is pink...

View More

View All

No Events found!

Top