2407WFP USB Ports not working

XP automatically sees the readers and the USB's.
And you did connect the up link USB, correct? I had to ask that.
Any tool to get them to be recognized by your OS or BIOS setting change?

Tech support, I feel your pain :)

Anyone here have a MAC and know the answer?

it took three hours deaing with tech support, but finally the agreed to ship me a replacement. I could not believe some of the conclusions they came up with. I have 20+ years in the software industry - including top notch debugging skills. These folks were entirely useless.

Things were worse since all of the online and phone menus that eventually take you to a human assume that you are calling about a computer. I only have a monitor so I do not have a "system tag". Getting that across was a nightmare. Once you finally get to a human, they can call up your customer number to at least talk to you, then you go through the whole thing again with a human trying to get them to understand that you are not calling about a computer. grrr.

All in all I got hung up on twice, was told to call back tomorrow once and got logged off of thier chat before finally getting a result. They guy who told me to call back tomorrow told me that tech support for LCD monitors was only during day hours - no mention of that on thier web site, and it was not true. I called back in again and got support finally.

In the end, if I get a working panel, I will be happy. In the mean time, everything else with this monitor works great.

If you still have problems, have you tried other USB ports on the MacBook. Do your peripherals work when plugged in to the same USB port? The card reader won't read some new high speed cards, I think.

With those IT skills, you already knew you needed an exchange and that it's a defective monitor.

In a case like this, I call customer service and set up the exchange and ask for a prepaid return-shipping label to be included with the replacement.
I won't let them transfer me to tech support, saves time :)

In your case if you don't get a prepaid return label call Customer Service with the new order number and Dell will set up a prepaid pick up while you are on hold.

Post back if the new one works O.K.

Message Edited by all the facts on 11-12-200601:34 AM

All ports on the MacBook work just fine and all the periferals worked as well. I also plugged an external hub and card reader into the MacBook, and everything worked with that as well. The problem was definitly in the montor USB.

Like was stated above, I already knew I had a bad monitor. I called tech support hoping that there was some hidden setting in the monitor menus or some such nonsense that I had missed and failing that, to set up a return. They did say they were doing a return on it and would send me a new unit, but here I am two days later and I have not recieved the promised email containing details for the return.

I will call customer support today.

bgeipel,

Did you ever test the monitor on a PC running Windows?

The replacement monitor arrived today and it appears to work perfectly. All the USB ports are responding to all of my devices.