5 Posts
0
4396
Alienware attempting repairs
My new alienware desktop has been running with no issues. On boot up it is now in a constant state of attempting repairs.
Have forced shut down and only have F2 and F12 options on reboot. No idea how to reboot on sage mode. No F8 option.
I have run full system scan/diagnostics.
All tests passed.
Service tag:
Result code: 2000-0000
Validation code: 85359
Please can you offer some advice?
I did not anticipate such an issue on a new system from Dell. I can no longer work.
Have tried all options to reboot. Same old story....attempting repairs.
Please can you offer some advice or a solution.
Thanks
Dell-Brad L
Community Manager
Community Manager
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2.3K Posts
0
September 3rd, 2021 10:00
Case update - Service was rescheduled and completed. SSD was replaced
Blackfutsu
5 Posts
0
July 31st, 2021 02:00
There is no blue screen or error code and no updates or installs prior to the issue.
Correct: no start up, only trying to repair
Blackfutsu
5 Posts
0
July 31st, 2021 02:00
Blackfutsu
5 Posts
0
August 3rd, 2021 08:00
Hi Prashanth,
I can not see what your message achieves?
I have received no help and this problem is still outstanding.
Please can you respond to my earlier posts:
How do I delete the orginal message/post?
How to I solve the issue of the computer not working as it is trying to repair itself?
This computer was first used on the 18th July and is not working
DELL-Cares
Moderator
Moderator
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25.4K Posts
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August 3rd, 2021 08:00
Hi,
I'm Prashanth, one of the Supervisors at Dell Social Media Support. I’m glad to know that your system ownership is transferred now successfully. I’ve reviewed this case, and first of all I’d like to apologize for the inconvenience you experienced.
I'm also sorry that our support did not reach your expectations. However, your feedback is valuable to us, and we’ll be working on these areas to improve our services. If there's a next time, we'll make sure to turn around this experience for you.
Thanks for your time and patience.
Best regards,
Prashanth
Supervisor
Dell Social Media Team
Blackfutsu
5 Posts
0
August 14th, 2021 15:00
I have a technician due to fix the computer on Monday 16th.
I am unavailable and have tried the reschedule option but it does not work.
I would like to reschedule for Tuesday 17th. Please can you action this for me?
S