2 Posts
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2056
Dell recovery problem
Dear Dell/Linux users,
I have been using for a little more than one year a Dell XPS 13 with Ubuntu bionic beaver initially installed. After a last upgrade to Ubuntu Hirtute Hippo, I had several concerns with bluetooth but also with different programs. Therfore I decided to use the DELL Recovery process to go back to the initial setup.
It seems to work except, that right now, I am not root and I do not know what to do. There is a "Prepare for shipping to end user" icon, but when I launched it, I got an identification window t appeared. The user is OEM and I have no idea of the password associated to the OEM account (it is not mine and I was never asked to choose any password for OEM). Any hint or idea to help me would be very appreciated.
Best,
jlj21
2 Posts
0
June 5th, 2021 16:00
Problem solved with the help or the very efficient DELL support crew. I had to set my BIOS to default and launch again the Ubuntu recovery.
Sawger
1 Message
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January 15th, 2022 10:00
Hi, I'm facing exactly the same issue. Can the DELL team guide me on how to "set my BIOS to default and launch again the Ubuntu recovery?"
I need a solution as soon as possible. Thanks
smihael
1 Message
0
January 18th, 2023 08:00
I had the same issue and found this thread useful:
https://ubuntuforums.org/showthread.php?t=2456500
The default OEM password was password. After that I was able to run "prepare shipment to end user" and finish the setup.