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Latitude 5410 - Cannot find compatible fingerprint scanner
Hi! I am trying to enable Windows Hello login using fingerprint in my Latitude 5410. However I receive this message:
"We couldn't find a fingerprint scanner compatible with Windows Hello fingerprint.
Is there any way to enable Windows Hello with fingerprint in my laptop?
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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January 18th, 2021 03:00
Welcome to the Dell Community @fedeparro
Make sure this is up to date.
Dell ControlVault3 Driver and Firmware:
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=58k7g&oscode=wt64a&productcode=latitude-14-5410-laptop
Best regards,
U2
fedeparro
3 Posts
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January 22nd, 2021 09:00
I installed the latest version but I get the same issue
ejn63
10 Elder
10 Elder
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24.9K Posts
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January 22nd, 2021 10:00
The first question that has to be asked is this: are you certain the system has the optional fingerprint reader? These are not standard on this model - they are configurable options at purchase.
If you're not sure, use the service tag to look up the original hardware configuration at support.dell.com -- there should be an indication of the reader somewhere in the original hardware manifest.
fedeparro
3 Posts
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January 25th, 2021 09:00
This is what I can see from the original configuration from support.dell.com:
I cannot understand wether I have or not the fingerprint scanner...