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Cracking noise in MS Teams from Jabra USB headset after upgrading to 01.00.36, 01.00.20 WD19S docker firmware
Hi,
I just upgrade the docker firmware to 01.00.36, 01.00.20, noticed there is cracking noise when using the Jabra USB headset with MS Teams after upgrading. Tried the new firmware on both WD19s and WD19ds and having the same issue. downgraded back to 01.00.32, 01.00.16 and issue disappeared.
Devices: Latitude 5420 with WD19s and WD19ds
Rylan_
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January 24th, 2024 15:24
RESOLUTION!
Had this issue with several people. Go to: control panel > hardwarwe and sound > sound > (choose headset) > properties > advanced > polling rate dropdown > choose lower polling rate.
I think the audio drivers for the docks and some laptops default to the highest polling rate for better audio quality, but some headsets do not support it. I tested all the polling rates for my headsets and found that the lower the polling rate, the less static, but the lower audio quality was. 22000Hz for our logitech headsets seemed to be the sweet spot.
(edited)
thogan17
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January 16th, 2024 20:27
I've had this issue on multiple devices as well and have also resorted to rolling back the update. Audio distortion only occurs in teams calls for my jobsite. Not sure why the issue is specific to teams
thany2
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January 18th, 2024 08:39
Confirmed. When I connect it directly to the laptop (Precision 5570 in my case) the crackling noise is gone.
How can I restore the previous firmware please? The tool doesn't want to install anything other than the latest and "greatest", but I do want to figure out if this does away the problem.
Edit: turns out it's very easy (well, it was for me anyway). I went here to download the previous version:
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=w5jt8&oscode=wt64a&productcode=dell-wd19s-130w-dock
And then in the program, click the cog and enter "/f" (without the quotes). That will force it to perform a downgrade.
(edited)
White_Ninja
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January 18th, 2024 10:42
Oh I will check this with our users maybe this related to some support tickets
ddenston
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January 25th, 2024 14:36
For steps on downgrading the firmware:
.\DellDockFirmwarePackage_WD19_WD22_Series_HD22_01.00.16.exe /fRambits2
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January 29th, 2024 10:07
@Rylan_ Thanks for the solution. Mine was selected 48000hz DVD quality by default, lower it to 44100HZ CD quality and problem solved.
jamesmacwhite
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February 28th, 2024 08:27
I was grateful to come across this post, as I recently have been having issues with my Logitech H390 headset after updating my WD19 dock firmware. I noted when plugged in directly to my Precision 3571, there were no issues. Rather than downgrading the dock firmware, I was able to use the changing the sample rate/bit depth solution as 16 bit 44100 Hz (CD Quality). It was set to 48000 Hz (DVD quality).
The sound coming out of my headphones before changing this was absolutely deafening, seems to be some form of over amplification of the audio which the headphones don't support/handle well at all.
ddenston
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July 25th, 2024 18:14
Update from my end: Dell has informed me they have a potential firmware fix for the docking station, but it is not available for public release. So at this point, I would just wait for the newest firmware to come out.
pajatri
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September 5th, 2024 09:53
@Rylan_ Thanks. Lower audio quality to 44100 Hz resolved the problem.