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43769
Can't adjust Touchpad settings
I can't seem to change the Touchpad settings on my Dell Latitude 5480 running Windows 10 1809. When I click the Dell Touchpad settings link below it triggers a prompt to find an app to open "alpstouchpadsettings"
Any ideas? I've tried installing the latest driver from Dell below but it makes no difference:
Touchpad control panel settings
Prompt that appears when clicking link
mvtech
1 Message
2
April 18th, 2019 08:00
I ran into the same problem and searched all around for a solution. You need to install the Windows 10 app (from the store). This will enable you to run the program from the tray or simply searching from start. https://www.microsoft.com/en-us/p/dell-touchpad-settings/9p1tnxt0309v?activetab=pivot:overviewtab
ex5125
20 Posts
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January 29th, 2019 16:00
Thanks - I just tried this. When I entered touchpad in search only "Dell Touchpad" shows up. When I click that I get the "alpstouchpadsettings" prompt again.
JOcean
9 Legend
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12.2K Posts
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January 29th, 2019 16:00
The pictures will be visible after approval by a moderator. But have you tried this. Click on search (Cortana) and type in touchpad. Then click on the touchpad settings window. The settings can be accessed from there.
ex5125
20 Posts
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February 7th, 2019 05:00
ex5125
20 Posts
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April 18th, 2019 19:00
Thank you so much!!
JaznGibzn
5 Posts
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May 3rd, 2019 13:00
Unfortunately that's not an option for me or my firm. Infosec blocks the MS store 6 ways from sunday - firewall appliances, group policy, and even some 3rd party app locker/permission agents on each workstation. So now all my freshly imaged laptops (including my own 7370) are lacking what i consider basic functionality - can't scroll w/ 2 fingers, or any other multi-touch gestures/actions - REALLY annoying! All i wanted to do was have the latest drivers, but in turn that took away the touchpad app.
Is the touchpad app available any other way, such as a regular exe or appx I can download from the driver page, and then distribute w/ sccm? moving apps to the MS store might be convenient for Dell, but not everyone has access to the store!
I briefly considered downloading an older touchpad driver and injecting that into my new driver packages, but security would be on my case the instant they found out. Next best thing I thought of was getting that older driver and ripping out JUST the touchpad app files, then packaging them up myself in sccm. i shouldn't have to go to all that effort for this!
dwillis77
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12 Posts
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September 28th, 2019 18:00
*UPDATE: Nevermind, they put my previous post back so no need for this one.
dwillis77
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12 Posts
1
September 28th, 2019 18:00
I have the same dilemma - needing to install the Dell Touchpad Settings app on a Win10 LTSC machine w/o Store access. There is a method we can use to manually download the .appx from the MS Store, which is as follows:
See here for a complete walkthrough of this process.
Its a hassle to have to go through this long process just to be able to manage touchpad settings but so far I think its the only workaround I've found that might work on a box without Store access. I already tried using the traditional desktop application for managing touchpad settings that is installed with the driver package (C:\Windows\System32\DellTPad\DellTPad.exe), but although we can launch it and change settings from there, none of those settings changes made through that app seem to have any effect for the touchpads on newer model laptops (a Latitude 5591 in my case). So it appears we do indeed need to use the Store app. It shouldn't be this complicated to something so simple but unfortunately that seems to be par for the course with Microsoft lately... having to do all sorts of hacks and workarounds just to achieve the standard/basic/expected functionality.
dwillis77
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12 Posts
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October 7th, 2019 11:00
Another update - unfortunately it appears that the issue of settings not taking effect can happen with either the Win32 app (DellTPad.exe) or the UWP app (Dell Touchpad Settings). It seems to depend on the hardware but it looks like newer hardware is not supporting the settings configured via these apps anymore. And results are different on different hardware - e.g. on a 5591, touchpad settings in the Dell app didn't work but pointer stick settings did, but on the 5400, neither touchpad nor pointer stick settings had any effect.
Instead we must configure the same settings via the native Settings app in Win10 (although it doesn't include all the settings that the Dell app did). I have a case open w/ Dell on this currently to see if we can get a bug fix request on the app since the native Win10 tools do not replace all the functionality of the Dell app.
dwillis77
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12 Posts
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November 8th, 2019 11:00
One more update - the case resolution was that we should be using the Dell Touchpad Assistant app from the MS Store, instead of the Dell Touchpad Settings app, at least on newer hardware (specifically on the 5591). Using this app, we can either enable the Windows Settings management of the touchpad, or optionally revert back to the legacy settings where we control it through the Dell Touchpad Assistant app. And we can also configure pointer stick settings via this app. All of the above works properly on the 5591.
However, on the 5400 (and perhaps other newer hardware), the pointer stick settings in the Dell Touchpad Assistant app don't work, so we need to use yet another app - the Dell PointStick Assistant app, to configure point stick settings on that model.
So, using a conjunction of apps we can configure all necessary settings on new hardware. But this still leaves the issue of machines that don't have Store access - they have to get their hands on the .appx to install it in some other way.
schwead
3 Posts
0
May 24th, 2021 17:00
heya
tried using the MS Windows Store Application to help Dell Touchpad and Settings. Numerous times. Resetting and reinstalling.
Did not hep. Hoax 'solution'.
Thanks
Antyant
1 Message
0
October 16th, 2022 04:00
The link doesn't work for me, is there another solution?
ex5125
20 Posts
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October 17th, 2022 08:00
@Antyant Try this link to the Microsoft Store app (the website has changed). https://www.microsoft.com/store/productId/9N5GLLFVS68R
whateveryousay
2 Posts
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December 8th, 2022 06:00
This link is broken.
disappointedbyMicrosoft
1 Message
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January 12th, 2023 08:00
https://apps.microsoft.com/store/detail/dell-touchpad-assistant/9N5GLLFVS68R?hl=en-us&gl=us
After lots of fannying around I found this link worked. Hope that helps someone.
I miss windows 95