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September 3rd, 2024 18:15

5520

Latitude 5520

Latitude 5520

I can't get the dell fingerprint reader to be recognized by windows 11. Control Vault or any biometrics not appearing, there was a time I could get the biometrics (Hello Face only)to display by the Windows Hello inf from my desktop PC Win10 to this one a clicking on install. Tried rebooting biometrics services and all other solutions out there. Tried disabling the finger print reader in the bios and reenabling it again, but with no success.

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September 11th, 2024 13:02

Click here for troubleshooting and resolving fingerprint reader.

To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

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