5400 Bios admin password dell support gave me was wrong

Latitude 5400

I contacted Support to get the default admin password, when i provided all the info, the password thier tool generated was wrong now they want me to send my laptop to a repair facility. This is insane , I need the password and they should be able to provide it to me. Anyone know of a work around to either reset it, change it, or remove it?

Responses(2)

CD

Chino de Oro

5 Practitioner

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5.9K Posts

0

July 2nd, 2024 05:43

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

About this task

To enter the System Setup, press F12 immediately after a power-on or reboot.

Steps

In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
In the System Security screen, verify that Password Status is Unlocked.
Select System Password, update, or delete the existing system password, and press Enter or Tab.
Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.

NOTE:If you change the System and/or Setup password, reenter the new password when prompted. If you delete the System and/or Setup password, confirm the deletion when prompted.
Press Esc and a message prompts you to save the changes.
Press Y to save the changes and exit from System Setup.
The computer restarts.

P

petermuss

1 Rookie

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82 Posts

0

July 2nd, 2024 10:52

hello,

after entering the admin pw DO NOT PRESS ENTER! Look at the infos from DELL support in this case and press
SHIFT-ENTER or CTRL-ENTER! Depends on your laptop

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