Start a Conversation

Unsolved

This post is more than 5 years old

VG

2271

January 2nd, 2018 23:00

XPS 15 9550 Heatsink standoffs pooped out from motherboard

Anyone else got this problem? Should I sent my laptop to service shop? It still under warranty.

9 Legend

 • 

87.5K Posts

January 3rd, 2018 03:00

It's unlikely the warranty will cover this -- but very likely the parts are not available separately from the system board.  You can try contacting Dell but this will almost certainly be expensive - and treated as an out of warranty repair.

5 Posts

January 3rd, 2018 04:00

Thanks for reply. Here is pic

1 Attachment

9 Legend

 • 

87.5K Posts

January 3rd, 2018 08:00

The thing you're going to need to explain to support is why that happened -- in other words, what were you doing when that occurred?

5 Posts

January 3rd, 2018 09:00

I did nothing. Few months ago I noticed one standoff pooped out and few days ago I opened laptop to clean dust and there was second one with same problem.

9 Legend

 • 

87.5K Posts

January 3rd, 2018 10:00

About all you can do is contact Dell support and see what they say about a warranty repair.

No Events found!

Top