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1 Rookie

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2 Posts

82

September 12th, 2024 12:31

ME4024 Restart storage controller

Controller (B) in EMC ME4024 is down for some reason. There is a recommendation on the management page to restart storage controller.
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Reason:
The controller is not operational.
Recomendation:
- Restart the Storage Controller in this controller module, unless it is performing an operation where it is normal for i to be shut down, shuch as firmware update.
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Is it safe to try restart the storage controller (B) while controller (A) is running and virtual machines are on?

Moderator

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3.6K Posts

September 13th, 2024 07:19

Hello,

yes you can restart the controller, anyway for a deep analysis i suggest you to contact technical support and send them logs.

Thanks

4 Operator

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2K Posts

September 12th, 2024 13:43

Are you sure that the controller module is down or that just the monitoring serivice is down?   You can try to restart the monitoring service on B trough the CLI of  controller A.

Regards,
Joerg

1 Rookie

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2 Posts

September 13th, 2024 05:58

@Origin3k​ 

I think this is a problem with the controller.

Some events.

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