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Windows 8.1 Black Screen
Hi,
My computer (Dell Inspiron 15 N5050) get into black screen. I need to click the power button to get it "sleep" and press again to get it "wake" and it will work properly. I had tried to turn off the fast boot option and it is not working.
My computer is windows 8.1 pro
Processor:Intel i3-2350M 2.30 GHZ
RAM: 4GB
64bit operation system
kar1221
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December 18th, 2017 04:00
I had tried, it is still doesn't work
robert p
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December 18th, 2017 04:00
Hi kar 1221,
I can understand electronic devices can create confusion when they do not work the way they are designed for. Here are few things that you can try to fix this technical issue.
Click Start button, click Control Panel, click System and Security, and then click Power Options.
On the Select a power plan page, click Change plan settings for the plan that you want to change.
On the Change settings for the plan page, click Change advanced power settings.
On the Advance settings tab, expand Sleep, expand Allow Hybrid Sleep, and choose OFF.
On the Advanced settings tab, expand Sleep, expand Allow wake timers, choose Disable for both when your computer is running on battery and when it's plugged in, and then click OK.
On the Advanced settings tab, expand USB settings, under USB settings expand USB selective suspend settings, choose Disable.
Click Apply and then OK to save the changes.
Check if the above steps work and reply.
robert p
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December 21st, 2017 04:00
Since that's not working, then please contact Dell Tech Support for further troubleshooting.
You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm