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When typing, characters/letters are placed on different lines
I have a three year old Dell inspiron 1525. Just recently, when I am typing on Microsoft Word and gmail the letters/characters will occasionally "jump" to a different location in the document or message. I will notice that the word I was typing has stopped and then I see that the next letters have ended up on another line. Could something be wrong with the Dell keyboard?
Anonymous
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February 23rd, 2012 01:00
Hi,
Welcome to the community
It is possible that keyboard has some issues, most of the time its the touchpad. Sometimes you are unaware that your palm is touching the pad while typing. Here are some steps you can try ;
1. Update Touchpad Driver ; http://dell.to/yyFYX1 (after installing try to observe if problem will re-occur)
2. If available, try to plug in an external keyboard and use it to type. (just to check if built keyboard causes the issue)
3. Check this link for keyboard and touchpad troubleshooting. http://dell.to/whgAh6
Hope this helps, feel free to add me as a friend by clicking my username.
Thank you,
Foothillfanatic
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February 26th, 2012 15:00
I tried #3 and followed all the instructions to troubleshoot the touchpad. The result was to make the touchpad completely inoperable. Was able to use the left "mouse" key to get back to the touchpad menu and reset it to default. What a mess. Would not recommend #3 instruction.
Anonymous
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February 26th, 2012 19:00
Hi,
Have you tried steps 1 and 2? Will the cursor still jumps into places?
Regards,
WildSwan
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February 27th, 2012 04:00
Could this be yet another issue without solution? Sigh.
Foothillfanatic
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February 27th, 2012 11:00
I tried #1, but not #2 yet. The cursor still jumps around and now whole sentences will completely disappear when typing in Microsoft Word.
Anonymous
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February 28th, 2012 01:00
Okay, just try the second step, so we can rule out which is causing the issue.
Thank you,
Foothillfanatic
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February 28th, 2012 12:00
The jumping cursor does not seem to occur when using an external keyboard, however, the problem can be intermittent so it is difficult to say for certain. It does suggest the built-in keyboard may be at fault. If so what can be done other than replacing the three year old laptop? Or just living with a jumping cursor?
Anonymous
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March 5th, 2012 23:00
Hi,
It is possible that Touchpad or Keyboard is malfunctioning. You can try to reseat these devices (Disassembling of palmrest requires technical training) but if you think you can do it, you can try.
- Reseat Keyboard www.support.dell.com/.../keyboard.htm
- Palmrest www.support.dell.com/.../palmrest.htm
(In palmrest you can just reseat the touchpad connector)
Feel free to add me as a friend and send me your service tag via private message so I can further investigate the problem.
Thank you,
Foothillfanatic
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March 6th, 2012 09:00
Elijah O,
Thanks, but me opening up a computer would be a bad idea! Does Dell recommend any repair facilities?
Anonymous
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March 18th, 2012 22:00
Hi,
Do you have an active warranty? I am not sure what is your region? Thank you
Regards,
Foothillfanatic
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March 19th, 2012 10:00
No longer on warranty. However, the problem I was having with the jumping cursor seems to have stopped. Thanks for your help.
Anonymous
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March 19th, 2012 21:00
Hi,
Good to hear that! For any other concerns or issues dont hesitate to post here in our community.
Regards,