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calliegrace

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June 10th, 2016 07:00

Webcam Displays Black Screen [Unless in front of Direct Light]

Hello there, I'm Callie. On May 7th I purchased a Dell Inspirion 5559. As of yesterday on Thurday June 9th, I have noticed an issue with my webcam. Unless it's in front of a direct light like the sun or a light pointing towards the webcam, my webcam displays a black/blank screen.  Here are a couple examples.

In front of window/sunlight.

Moved away from window/sunlight [but still lights on in the room.]

DELL-Terry B

4 Operator

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3.5K Posts

June 10th, 2016 17:00

Here is a good source when troubleshooting Webcam Issues. 

The Screen is black, blank or dark

  1. A blank, black or dark screen can be caused by low light conditions or if the webcam is in the wrong mode. Make sure to use the webcam in a well-lighted area.
  2. Adjust the brightness setting in the Skype software, for more information refer to the Skype website.

On Skype, select Tools> Options >Video Settings > Webcam settings 

Then move the sliders for brightness and contrast and see if it helps. 

TB

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