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my laptop screen goes blank very often
Hi,
I have been facing a problem during the last few months. In the morning after turning my laptop ON, the screen remains blank except that my cursor arrow is visible. it takes a very long time ( may be 25 to 30 minutes) to boot. Even after the screen appears and I enter my opening password, the screen goes blank again. Finally it opens up but I cannot work with the system. When I press the key for re-staring, the restarting message remains on the screen for quite some time. Yesterday, I could not use my laptop for almost 5 hours because of the problem. Finally, everything was fine and I am able to work. I loaded WINDOWS 10 some months ago and I get a feeling this is happening more often after I starting using WINDOWS 10.
If I press control-alt-delete keys on my key-pad, the list of actions get displayed on a blue screen giving the standard choice of task manager, The screen goes blank again if I press any choice.
Whenever any normal downloads like WINDOWS updates , etc. are in process , clear message appears on the screen and at least I know. The updates take sometime to get un-loaded and thereafter I have no problem.
I fail to understand why the system goes blank but becomes alright after several hours. Probably it tries to recover something? Why do I not get a message as to what the system is doing internally?
What action do I take to understand what activity is going on inside my laptop, so that I can either re-schedule the data recovery process so that it does not hamper my work schedule?
Any lead will be useful.
Amitava
Anonymous
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June 17th, 2016 07:00
Hi,
Thank you for writing to us!
We would suggest you to back up all the data on the system as this could be a software or a hardware failure.
Also check if the drivers are updated .
To check if it is a software issue once the data back up is done you could reset the system to factory defaults.
After the factory reset if the system is the same kindly run a complete diagnostics on the system and make a note of the error.
Kindly private message the service tag and email address.
Thanks
Robin