Mouse Pad Freezes

Hi mjraines1,

Check if the issue happens in safe mode with networking: 

Use the below mentioned link to restart the computer in safe mode with networking (Windows 8):

http://bit.ly/TbAPbF

Update the touch pad drivers from the below mentioned link:

http://dell.to/SM6ACV

Awaiting your response!

FYI I have already downloaded and installed this driver? The mouse pointer still freezes and locks up???????? Can it be replaced by the old type pad and pointer?

My other Dell PCs don.t have this problem?

I received an error message http://dell.to/SM6ACV when downloading and unzipping the file??

Did not try problem in fail sale.

Hi mjraines1,

May I know did you check in Safe mode? 

Please help me understand if you want to replace the old type pad and pointer from other computer?

Kindly private message me the service tag. I will review your account and take the case forward.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Awaiting your response!

Mouse Pointer locks ups and freezes.

Hello Mjraines1,

I see that you have posted the same issue on a different thread and Dell-Rajesh R have been assisting you with the issue. Please click here to refer the thread.

See my latest posting, I want this thing fixed by someone other than me or I want it replaced with one that works. I am tired of working on a new pc. Dell can replace, or repair. Let me know as if I get no support from Dell I am going to return it to the vendor. I have already purchased the premimum support for 1 year, I want my money back from the vendor and Dell.

Hi mjraines1,

Kindly private message service tag of the computer so that I can arrange for a service on the computer.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Awaiting your response!

Hi Mjraines1,  

Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.

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Date: Thu, 17 Jan 2013 07:08:22 -0800 (PST)

From: MICHAEL RAINES < >

Subject: Re: Mouse pointer freezes 15r 5520

To: Laptop General Hardware Forum

In-Reply-To: <3448f7$1m6tnf@ausxipps301.us.dell.com>

MIME-Version: 1.0

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You have got to be confused.

=A0

=A0See my comments in the Community

"See my latest posting, I want this thing fixed by someone other than me or=

I want it replaced with one that works. I am tired of working on a new pc.=

Dell can replace, or repair. Let me know as if I get no support from Dell =

I am going to return it to the vendor. I have already purchased the premimu=

m support for 1 year, I want my money back from the vendor and Dell.

I hae sent 4-5 request with no response. The thing goes back this weekend. =

I'll see if I can find a PC from someone who cares about there customers??

=A0

No wonder Dell is losing Market Share, What you have to sell doesn't work a=

nd you can't get it fixed?=20

Mike Raines

--- On Thu, 1/17/13, Laptop General Hardware Forum

dell.com> wrote:

From: Laptop General Hardware Forum

Subject: Re: Mouse pointer freezes 15r 5520

To:=20

Date: Thursday, January 17, 2013, 2:12 AM

#yiv73294016 blockquote.yiv73294016quote {border:1px dotted #CCCCCC;padding=

:5px;}

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Re: Mouse pointer freezes 15r 5520Replied to by Dell-Allan D

Hi Mjraines1, =A0

Unfortunately we have not received feedback from you on this topic. If you =

need continued support, please write back. Other community members who need=

assistance please start your own topic in a new thread.

Stop receiving emails on this subject.

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mjraines1,

You are replying to a Dell email address that has No Reply or looks like noreply@dell.com

In order to reply, click on the blue subject line in your email and it will bring you back to this thread, then you can post your reply.

Rick

Rick K.

See if you can read this?

See my comments in the Community

"See my latest posting, I want this thing fixed by someone other than me or I want it replaced with one that works. I am tired of working on a new pc. Dell can replace, or repair. Let me know as if I get no support from Dell I am going to return it to the vendor. I have already purchased the premimum support for 1 year, I want my money back from the vendor and Dell.

I hae sent 4-5 request with no response. The thing goes back this weekend. I'll see if I can find a PC from someone who cares about there customers??

No wonder Dell is losing Market Share, What you have to sell doesn't work and you can't get it fixed?

Mike Raines

Mike,

I see you have 2 threads going at the same time. Dell-Rajesh R has requested your information to be sent to him.

Click on the blue Dell-Rajesh R on the next page, start conversation, then please provide the following information...

First and last name

shipping address

phone number

email address

service tag

Since there are two threads, I will join the threads so you can continue to get help from Dell-Rajesh R

Rick

Thanks, been there done that, no response. I guess there is just no fix. I have a fix. Its all packed up to go back to the vendor. I'll fiind something else to buy that works. I guess I'll just loose my ext. wty money?

PC goes back to Costco this weekend. I'm back to my old laptop. Thanks for your concern.

\

How can I get this mouse pad replae with a Alps that works properly?