Start a Conversation

Unsolved

This post is more than 5 years old

483

July 23rd, 2016 21:00

Monitors not being detected attached to usb.

I have the following setup.

Alienware 17 attached to a USB 3.0 docking station from dell (4k). I then have two monitors attached to the docking station.  Everything has been working just fine for months.  

Tonight I was playing a game and I switched my monitor setup to extend my laptop screen to one of the attached monitors.  while playing windows crashed and forced a reboot.  Upon reboot none of the monitors attached to the usb are detected.  I updated both video drivers (intel, nvidia).  I then unhooked and reconnected the docking station not luck either (I did not reinstall the docking station software because I can not find it).  To make sure that it is the docking station and the computer I directly attached one monitor via the hdmi cable to the computer and it worked.  I think the issue is in the docking station.  

Other items attached to the docking station seem to work.  Keyboard mouse, speakers etc.  During the crash a memory dump was created but I can't open it with anything.  

I think a reinstall of the docking station software may work but there are no drivers on dell.  

thanks for the help

No Responses!
No Events found!

Top