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July 9th, 2016 11:00

Laptop makes loud clicking noise when trying to boot

Dell Inspiron 3721 - 3 yrs old, running Windows 10  Started making loud clicking noise when trying to boot - sometimes it would boot, sometimes I had to try and restart a few times. It clicks about once per 1 or 2 seconds, then never starts up.

July 10th, 2016 20:00

Hi Janbiv2

Thanks for writing to us. 

Please run diagnostics from f12 menu and observe for any clicking noise during test. 

The noise could be either from fan or from the HD. 

You can remove the HD and try on another machine if possible or try another HD on this machine. 

Also run the machine without the HD and observe if the noise stops. 

Do keep us posted about the test results. 

Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message

Regards

July 13th, 2016 21:00

Hi We are awaiting your response. 

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